L&D Manager

About the job

Job Summary: At alliantgroup we are seeking a strategic and hands-on Learning and Development Manager with proven experience in designing and delivering training programs within Managed Services MSP environments. The ideal candidate will lead initiatives that enhance employee capabilities across organization, ensure compliance with client-specific standards, and drive continuous improvement in service delivery. Key Responsibilities: Training Strategy & Execution Develop and implement L&D strategies aligned with MSP business goals, focusing on operational excellence, client satisfaction, and compliance. Design and deliver training programs for core finance functions including Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), FP&A, Tax & Audit services. Maintain high levels of learner engagement through case studies, role plays, interactive activities and Assessments. Program Development Create role-based learning paths for associates, team leads, and managers. Collaborate with SMEs to build training content on accounting standards (GAAP, IFRS), and client-specific processes. Performance & Impact Monitor training effectiveness using metrics such as productivity, quality scores, SLA adherence, and client feedback. Conduct skill gap analyses and implement targeted interventions to improve performance. Technology & Tools Manage LMS platforms and digital learning tools to deliver scalable training solutions. Introduce innovative learning formats such as simulations, case studies, and scenario-based learning. Stakeholder Collaboration Partner with org leadership, and client teams to identify training needs and ensure alignment with service delivery expectations. Support transitions, migrations, and new client onboarding through customized training programs. Success Metrics: Reduction in performance gaps post-training Improved SLA/KPI adherence linked to training programs. Reusable, scalable training assets across accounts. Knowledge & Capability Enablement: Create knowledge repositories, Playbook and best-practice guides. Enable a continuous learning culture across the organization. Qualifications: Bachelor's or Master’s degree in Finance, Accounting, HR, or Organizational Development. 8+ years of experience in L&D, with at least 2 years in a MSP or BPO environment. Strong understanding of finance processes, compliance requirements, and client service models. Proven ability to create structured training frameworks. Excellent facilitation and presentation skills. Experience in training delivery across technical and non-technical audiences. Experience in instructional design and adult learning principles. Proficiency in LMS platforms and content authoring tools. Certified in Instructional Design, Train-the-Trainer, ITIL / Quality/ Agile. Preferred Skills: Familiarity with Six Sigma, Lean, or other process improvement methodologies. Experience managing global training programs across multiple geographies and cultures.

Requirements

• Training Management
• Instructional Design
• Adult Learning Principles
• Stakeholder Collaboration
• LMS Proficiency

Qualifications

• Bachelor's Degree in relevant field
• 8+ years of experience in L&D

Preferred Technologies

• Training Management
• Instructional Design
• Adult Learning Principles
• Stakeholder Collaboration
• LMS Proficiency

About the company

alliantgroup is a qualified services firm that provides tax consulting and compliance services to businesses in the United States. The company was founded in 2002 and is headquartered in Houston, Texas. alliantgroup services are focused on helping businesses claim tax credits and incentives that they are entitled to under various federal and state programs. These credits and incentives are designed to encourage businesses to invest in certain types of activities, such as research and development, energy efficiency, and hiring employees from certain disadvantaged groups. alliantgroup services include helping businesses identify and claim these credits and incentives, as well as providing guidance on compliance with the relevant regulations. alliantgroup is headquartered in Houston, Texas with additional offices located in Austin, Boston, Chicago, Indianapolis, New York, Irvine, Sacramento, Washington, D.C.; and Bristol and London in the U.K.