L&D Manager

About the job

The L&D Manager will be responsible for designing, implementing, and managing comprehensive learning and development programs for two key employee groups: • Office Staff (including departments such as Operations, Recruitment, Finance, Customer Service, etc.) • Drivers (GSM’s delivery and transportation partners) This role plays a critical part in building a culture of continuous learning, enhancing employee capabilities, and supporting GSM’s growth in India. Key Responsibilities: 1. Learning Strategy & Program Design • Develop and execute a holistic L&D strategy aligned with GSM’s business goals. • Design tailored training programs for: • Office Staff: onboarding, soft skills, functional skills, leadership development, performance management. • Drivers: operational procedures, safety protocols, customer service, real-world scenario handling. • Conduct training needs assessments in collaboration with department heads. 2. Training Delivery & Management • Organize and facilitate in-person, virtual, and on-the-job training sessions. • Manage learning platforms (e.g., LMS) and digital tools to support scalable training. • Monitor training effectiveness through feedback, assessments, and performance metrics. 3. Driver Training Programs • Develop and maintain structured training modules for drivers. • Coordinate regular refresher courses and compliance-related training. • Work closely with the Operations team to ensure drivers are equipped with the necessary skills and knowledge. 4. Team & Budget Management • Build and lead a team of internal trainers or external facilitators. • Manage the L&D budget, ensuring cost-effective and impactful learning initiatives. Qualifications: • Bachelor’s degree in Human Resources, Education, Psychology, or a related field. • Minimum 5 years of experience in Learning & Development, preferably with exposure to both white-collar and frontline workforce training. • Strong facilitation, communication, and stakeholder management skills. • Proficiency in English; knowledge of local languages in the Philippines is a plus. • Familiarity with modern learning tools, LMS platforms, and blended learning approaches. • Strategic mindset with the ability to translate business needs into learning solutions.

Requirements

• Learning & Development
• Training Design
• Stakeholder Management
• Facilitation Skills

Qualifications

• Bachelor’s degree in Human Resources, Education, Psychology or related field
• 5 years of experience in Learning & Development

Preferred Technologies

• Learning & Development
• Training Design
• Stakeholder Management
• Facilitation Skills

About the company

GSM - Xanh SM focuses on creating comprehensive learning and development programs for diverse employee groups to enhance capabilities and support growth.