Lead - Fraud Prevention & Intelligence

About the job

JOB DESCRIPTION Job Title: Lead - Fraud Prevention & Intelligence Department: Fraud Prevention & Intelligence Division Direct Supervisor: Manager, Fraud Prevention & Intelligence Division Job Purpose: • Monitor and investigate fraud alerts generated by the Enterprise Fraud Management (EFM) system in real time on a 24/7 shift basis, ensuring timely decision-making on suspicious transactions to prevent both current and potential financial losses. • Support case logging and ensure timely updates in the Fraud Incident Management (FIM) system, and manage end‑to‑end investigations to minimize losses and maximize recoveries. • Contribute to the preparation and submission of Fraud STRs for regulatory reporting to the Central Bank. Key Result Areas: • Monitor and action fraud alerts generated by the Enterprise Fraud Management (EFM) system in real-time, and resolve queued alerts in accordance with defined scope and guidelines. • Conduct preliminary investigations and take immediate preventive actions upon identifying or suspecting fraud to minimize potential losses (current and future) to the Bank. • Liaise with internal teams to initiate preventive measures or recall funds to safeguard the Bank, customers, and third‑party interests. • Accurately record all actions and decisions in the Intelligent Case Management System (ICMS). • Ensure comprehensive investigation of alerts, covering all applicable scenarios/ rules through high‑quality, time‑bound reviews. • Manage and validate fraud incidents reported, investigate them, and initiate immediate risk‑mitigation measures. • Support case logging and ensure timely updates in the Fraud Incident Management (FIM) system, and manage end‑to‑end investigations to minimize losses and maximize recoveries. • Gather, document, and securely retain evidence related to investigations in line with FP&I Division guidelines. • Manage payment screening and independently take decisions to allow, hold, or stop suspected/ actual fraudulent payments within defined timelines. • Support enhancement of EFM system effectiveness, fraud scenarios/ rules, and thresholds by providing analytical insights and data. • Contribute to the preparation and submission of Fraud STRs for regulatory reporting to the Central Bank. • Produce timely alert‑action reports and MIS to the manager, ensuring accuracy, completeness, and adherence to submission timelines. • Maintains awareness of key process changes, system changes and how they impact the Fraud Risk. • Communicate emerging fraud risks, control gaps, and process improvement opportunities to the Manager. • Assist the Manager in fraud investigations through data‑driven analysis and presentations, and support the implementation of fraud prevention and detection systems, tools, and processes across the Bank. • Contribute to the development of fraud awareness materials and communication nuggets. • Ensure compliance with internal policies, procedures, escalation protocols, and regulatory requirements. Operating Environment, Framework and Boundaries, Working Relationships • Specialized role requiring careful review of fraud alerts, investigation of reported cases and extraction of relevant information without disrupting the evidence trail, ensuring admissibility in external investigations and legal proceedings. • Requires disciplined prioritization based on alert/ case severity and value, ensuring high-risk alerts/ cases receive immediate action. • Strict adherence to policies, procedures, timelines, and the organization’s goals, values, and SPIRIT culture. • Strong knowledge of banking products, services, core banking systems, other Banking operational policies and procedures and working knowledge of EFM/ FRM systems. • Must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, Access), Power BI, SQL, etc.