Lead Training Manager

About the job

Lead Training Manager - Cleaning Category About the Company Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. Job Description: We are seeking an experienced Lead Training Manager for our Cleaning Category to join our dynamic team. The LTM will play a crucial role in ensuring the high-quality delivery of home cleaning services in our designated cities. This individual will be responsible for leading all training initiatives, developing and refining training content, and providing technical (relating to home cleaning services) and behavioral training to our partners to guarantee a delightful customer experience. What You’ll Do: • Lead and manage all training programs for professionals offering home cleaning services in the allotted city. • Develop and refine training content, ensuring it aligns with industry standards and best practices. • Provide hands-on training and support to professional partners on standard operating procedures (SOPs) to ensure the delivery of high-quality services. • Implement strategies to improve service quality through training interventions. • Lead, coach, and provide guidance to 10-12 city-level trainers, ensuring capability building and performance excellence. • Monitor and evaluate the effectiveness of training programs, making necessary adjustments to meet evolving business needs. • Collaborate with cross-functional teams to identify training needs and develop targeted solutions to address gaps. Stay updated on industry trends and best practices in training and development for blue-collar workers.

Requirements

• Experience in top-tier Hotels
• Facility Management
• Training and Development

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.

Preferred Technologies

• Experience in top-tier Hotels
• Facility Management
• Training and Development

About the company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing.