Learner Support Coordinator

About the job

We are seeking a highly organized detail-oriented individual to join our team at Emeritus. Key Responsibilities: • Learner Support: The point of contact for learners addressing inquiries guiding them through the program journey resolving issues to ensure a positive experience. • Stakeholder Collaboration: Work closely with internal teams (course designers tech support instructors course SPOCs) to manage program timelines ensuring alignment of deliverables identifying areas for process improvement. • Process Improvement: Identify opportunities to streamline program delivery enhance learner satisfaction implement best practices for efficiency quality control ensure all learning communications adhere to set standards branding guidelines