Learning Enablement Specialist

About the job

Company Description: Hyly.AI is the multifamily industry’s premier Intelligence Fabric™, integrating Artificial, Business, and Human Intelligence into a single system designed to drive operational growth. By transforming raw data into actionable decisions and measurable results, Hyly.AI enables scalable operations without the need for additional resources. Founded in 2010, Hyly.AI has over a decade of experience in simplifying complex processes for multifamily leaders, helping them optimize efficiency and increase ROI. Trusted by 4 out of the top 5 NMHC managers, Hyly.AI empowers teams to focus on building meaningful communities rather than handling repetitive, manual tasks. Role Description: What You‘ll Do You‘ll own learning systems that scale knowledge across Sales and CSM teams. This isn‘t about scheduling training sessions - it‘s about building AI-powered infrastructure that identifies gaps, creates assets proactively and makes learning self-service. Manage & Evolve S.Academy (Hyly‘s AI-Powered LMS). Job Responsibilities: - Manage & Evolve S.Academy (Hyly‘s AI-Powered LMS) - Maintain current operations: Ensure courses run smoothly, troubleshoot issues, and support learners in real-time - Drive Phase 2 evolution: Build the admin interface, create AI-generated tutorials, and develop self-service capabilities for team-created courses - Target: Q4 2026 - S.Academy becomes the single source of truth for product and process learning, with 80% reduction in manual L&D intervention - Proactive Knowledge Asset Creation (Client-Facing Teams) - Proactively create and refresh client-facing enablement assets for Sales, CSM, Support, and Marketing - Build assets in multiple formats based on real questions and upcoming launches Must-Have Qualifications: - 5+ Years Learning & Development Experience - Proven track record supporting Sales and/or Customer Success teams specifically - Experience managing an LMS and driving the adoption of learning systems - Advanced AI Fluency (4/5 Minimum) - Experience managing an LMS - Bachelor‘s Degree, 3.2+ GPA

Requirements

• AI Learning Systems
• Customer Success
• Sales Training
• Learning Management Systems

Qualifications

• Bachelor's Degree
• 5+ Years Learning & Development Experience

Preferred Technologies

• AI Learning Systems
• Customer Success
• Sales Training
• Learning Management Systems

About the company

Hyly.AI is the multifamily industry’s premier Intelligence Fabric™, integrating Artificial, Business, and Human Intelligence into a single system designed to drive operational growth. By transforming raw data into actionable decisions and measurable results, Hyly.AI enables scalable operations without the need for additional resources.