Manager – AI Performance & Analytics

About the job

We are looking for a Manager – AI Performance & Analytics to lead a team responsible for analyzing conversational AI performance and driving continuous improvements to Netomi’s AI platform. Responsibilities: • Analyze large volumes of chatbot and AI conversation data to identify performance gaps and improvement opportunities. • Define and track key AI performance metrics such as resolution rate, containment rate, response quality, and customer satisfaction. • Build dashboards and reporting frameworks using SQL, Python, and BI tools such as Tableau. • Identify trends in customer interactions to uncover new AI automation opportunities and gaps in intent coverage. • Lead and mentor a team of data analysts focused on AI performance.

Requirements

• Data Analytics
• Python
• SQL
• Tableau

Qualifications

• 7–10 years of experience in data analytics, data science, or AI analytics.
• Experience managing or mentoring analytics teams.

Preferred Technologies

• Data Analytics
• Python
• SQL
• Tableau

About the company

Netomi is the leading agentic AI platform for enterprise customer experience, working with major global brands to enable agentic automation across the customer journey.