Manager

About the job

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Commercial Services (GCS) delivers world-class payment and working capital solutions to Small Business, Corporate, and B2B customers. The GCS Product Business Operations organization manages essential governance, operational controls, and risk oversight across all GCS products. Within this organization, the Ops Effectiveness team is responsible for monitoring and testing activities that protect customer experience, ensure products function as intended, and maintain a strong control environment. We are seeking a Manager to lead monitoring and testing across the full GCS product suite. This role leads a team responsible for Risk360 initiative focused on product misuse monitoring for identifying when GCS products are not being used as intended and Product Assurance testing to verify GCS products operate as designed. ... American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Requirements

• Risk Management
• Analytical Skills
• Cross-Functional Initiatives
• Monitoring Frameworks
• Compliance

Qualifications

• Leadership experience
• Understanding of products
• Background in risk management

Preferred Technologies

• Risk Management
• Analytical Skills
• Cross-Functional Initiatives
• Monitoring Frameworks
• Compliance

Benefits

• Competitive base salaries
• Bonus incentives
• Comprehensive medical benefits
• Flexible working model
• Generous paid parental leave

About the company

American Express is built on a 175-year history of innovation, shared values and Leadership Behaviors. The company is unwaveringly committed to backing customers, communities, and colleagues with comprehensive support for holistic well-being.