About the job
Hiring for a leading BPO client in Bengaluru! Mandatory Capabilities / Skills / Years of Experience • Minimum of 13 years of experience, with expertise in L&A Insurance Domain for global accounts. • Experience managing complex service delivery, multi-group, multi-disciplinary projects, with extensive exposure to managing large teams across life insurance, annuities, retirements, pensions or superannuation. • Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget. Role Summary : • Overall accountable to all internal and external stakeholders for specific engagement under him / her • Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed. • Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPI's / Metrics related to all project tasks assigned. • Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, and benchmarking for making processes more efficient and effective. • Effectively engage with customers to understand and address customer pain points. • Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team. • Align to customer goals and deliver on commitments consistently. • Foresee risks, be proactive, and predictive while developing mitigation plans. • Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth. If this aligns with your career goals, kindly share your updated resume at manasvi.shinde@credencehrservices.com
About the company
Credence HR Services specializes in recruitment and staffing in various domains including BPO services, and focuses on helping clients improve service delivery and operational efficiency.
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