About the job
JOB_POSTING-3-77107-3 Job Description Role Title: Manager, Capacity Planning (L09) Company Overview Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview The role is part of the Global Operations Strategy, Forecasting & Analytics organization and will be supporting Collections, Recovery and Servicing solutions. Role Summary/Purpose This role is part of the capacity/staffing process and determines Collections staffing for all processes for Synchrony Collections, both Synchrony and suppliers, domestic and non-domestic. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility. Key Responsibilities • Develop in-depth data solutions that provide key business insights. Leverage data analytics to derive insights from customer behavior, customer experience and associate metrics to drive business actions. • Collaborate with process owners across different teams in Servicing on analytical projects. • Prepare and deliver presentations summarizing findings and recommendations; • Build, modify and execute complex Staffing and Capacity excel tools. • Proactively evolve staffing & capacity tools consistent with business and client/customer changes. • Perform analytics to assess the current and future staffing needs for all Non-Exempt collectors. • Partner with Finance during planning sessions to determine staffing needs and cost forecasts. • Perform other duties and/or special projects as assigned.
About the company
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. They have been recognized as one of India’s Best Companies to Work for and offer various benefits that support work-life integration and employee well-being.
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