Manager - Client Technology

About the job

Key responsibilities:- • * Major Incident / Critical issue early detection and fast remediation for all matters during their shift. • Ensuring all client requests, incidents and problems are addressed in a timely and professional manner • Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams • Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues • Identify and implement operational process improvements across teams • Provide detailed and accurate job performance feedback for each resource working under their guidance. • Change Approver, Quality controller and Post change validation functions within their Shift • Supervision of employee attendance and participation. • Assisting the Shift Site Reliability Engineers in client communication and escalations. • Inspiring and Motivating the employees on their rotating shift • Driving for results through agreed KPI’s for Alerts, monitoring tools, and case/SNOW metrics • Should have technical knowledge of Altera application, infrastructure experience it would be added advantage if we get both. Preferred skills to have:- • Hands on with leading teams of Windows or Network or Database Admin • Good to have Azure Cloud, IIS Management, Application support experience