Manager, L&D Delivery

About the job

About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. McDonald’s has an exciting opportunity for a Manager, L&D Delivery based in our Global McDonald’s Office in India. You will be responsible for the execution and continuous improvement of learning programs and operations. In this role, you may work on one or across multiple areas of learning and development, such as Leadership Development, Inclusion, Onboarding, Restaurant Curriculum, Corporate Development, Engagement, or Operations. You will drive forward McDonald’s learning strategy and provide program support such as content management, content improvement, program forecasting/scheduling, end-to-end learner experience and communications, translations, and / or data analysis and insights. This role requires strong collaboration across L&D, global/regional teams, and cross-functional stakeholders. In addition, you may lead a team of direct and / or indirect reports, providing development and coaching to foster a high-performing team. The ideal candidate will bring a strategic mindset, operational excellence, and a passion for enabling learning at scale. The candidate is expected to reside in India. Job Description: We are excited to announce an opening for Manager, Learning & Development Delivery at MCC India. Please find below the details of the role and its responsibilities. Skills Required: • Learning Management System, LMS, Learning & Development, Instructional Design, • E-Learning, WBT's, Adobe Captivate, Articulate Storyline, SCORM Experience Range: • 7 - 11 years Responsibilities: In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to: Program Management & Delivery: • Lead end-to-end delivery of ILT, VILT, and On-Demand learning programs. • Oversee deployment planning, scheduling, instructor coordination, and learner communications. • Ensure alignment with global standards and local market needs. Stakeholder Collaboration: • Partner with People Solutions, Learning Tech, and Market SMEs to ensure seamless execution. • Collaborate with global PEX teams to align on priorities and share best practices. Operational Excellence: • Identify and implement automation opportunities to streamline manual processes. • Monitor and manage learning mailboxes, feedback loops, and continuous improvement initiatives. Data & Insights: • Lead measurement and analytics efforts to assess program effectiveness. • Provide actionable insights through dashboards and reports to inform decision-making. Communications & Marketing: • Oversee the creation and distribution of marketing materials for learning programs. • Analyze engagement metrics and recommend improvements. People Management: • Ability to develop and grow individuals' capabilities and provide meaningful feedback on a continuous basis.

Requirements

• Learning Management System
• LMS
• Learning & Development
• Instructional Design
• E-Learning
• WBT's
• Adobe Captivate
• Articulate Storyline
• SCORM

Preferred Technologies

• Learning Management System
• LMS
• Learning & Development
• Instructional Design
• E-Learning
• WBT's
• Adobe Captivate
• Articulate Storyline
• SCORM

About the company

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