Manager – Learning & Development

About the job

We are looking for an experienced Manager – Learning & Development to lead and manage the end-to-end training function for our operations team. The role will focus on designing, delivering, and improving training programs related to soft skills, behavioural competencies, and leadership development, particularly in a US Staffing/BPO/ITES environment. The ideal candidate should have strong experience managing the entire training lifecycle, working with global stakeholders, and leading a team of trainers to drive performance improvement and employee capability building. Key Responsibilities - Manage the end-to-end training lifecycle, including Training Needs Analysis (TNA), content development, delivery, and evaluation. - Design and deliver soft skills, behavioural, and leadership development programs for employees across different levels. - Lead training initiatives for US Staffing/BPO/ITES operations, ensuring alignment with business goals and client expectations. - Collaborate with US stakeholders and business leaders to understand training requirements and implement effective learning solutions. - Monitor and improve training effectiveness through feedback, assessments, and performance metrics. - Develop learning frameworks, training calendars, and capability-building programs for employees and team leaders. - Manage and mentor a team of trainers, ensuring consistent training quality and delivery. - Track and report training metrics, productivity improvements, and learning outcomes. - Ensure continuous improvement in learning methodologies, tools, and training strategies. Required Qualifications & Experience - 6–10 years of experience in Learning & Development. - Prior experience in US Staffing/BPO/ITES training environment is preferred. - Strong experience in soft skills, behavioural training, and leadership development. - Proven experience managing end-to-end training programs. - Experience working with global clients or US stakeholders will be an advantage. - Prior team handling/trainer management experience is required. - Excellent communication, presentation, and facilitation skills. Additional Requirements - Must be willing to work in night shifts (mandatory). - Comfortable working in a fast-paced operational environment. - Strong stakeholder management and people leadership skills.

Requirements

• Soft skills training
• Leadership development
• Stakeholder management
• Performance improvement
• Training metrics analysis

Preferred Technologies

• Soft skills training
• Leadership development
• Stakeholder management
• Performance improvement
• Training metrics analysis

About the company

VDart is focused on end-to-end training functions, primarily in the US Staffing/BPO/ITES environment, and emphasizes performance improvement and employee capability building.