Manager - Learning & Development (L&D)

About the job

Job Overview: The Learning & Development Manager will be responsible for designing, implementing, and managing the organization-wide learning strategy. The role focuses on structured onboarding, induction programs, SOP-driven departmental training, and training needs analysis to build a high-performance workforce aligned with Della's luxury brand standards. Key Responsibilities: 1. Training Strategy & Planning: Develop and implement annual L&D strategy aligned with business goals. Conduct Training Needs Analysis (TNA) across departments. Create competency frameworks for different roles. Design training calendars and budget planning. 2. Onboarding & Induction: Design and conduct structured induction programs for new joiners. Ensure smooth onboarding experience aligned with company culture. Develop onboarding kits, welcome modules, and orientation decks. Coordinate with department heads for role-based induction training. 3. SOP Development & Implementation: Develop and standardize departmental SOPs in coordination with HODs. Ensure all training modules are aligned with SOPs. Conduct refresher training on SOP compliance. Maintain training documentation and compliance records. 4. Departmental & Functional Training: Design and deliver behavioral, technical, and functional training programs. Conduct soft skills training (communication, leadership, grooming, client handling). Train teams on customer experience and luxury service standards. Identify internal trainers and develop Train-the-Trainer programs. 5. Performance & Skill Development: Support performance management through capability building initiatives. Create Individual Development Plans (IDPs). Facilitate leadership development programs for mid and senior management. Monitor post-training effectiveness through feedback and KPIs. 6. Learning Culture & Engagement: Build a continuous learning culture within the organization. Introduce e-learning modules and blended learning methods. Organize workshops, guest sessions, and knowledge-sharing forums.

Requirements

• Training Strategy & Planning
• Onboarding
• Induction
• SOP Development & Implementation
• Departmental & Functional Training
• Performance & Skill Development
• Learning Culture & Engagement

Qualifications

• MBA / PGDM in HR or related field

Preferred Technologies

• Training Strategy & Planning
• Onboarding
• Induction
• SOP Development & Implementation
• Departmental & Functional Training
• Performance & Skill Development
• Learning Culture & Engagement

About the company

Della Group operates luxury townships and focuses on delivering excellence in hospitality and service, aligning its workforce with luxury brand standards.