Manager - Patient Strategy Services

About the job

We are looking for experienced leaders with strong Patient Support Services (PSS) and Salesforce CRM/PRM implementation expertise to lead large, complex patient services transformation programs. This role is accountable for end‑to‑end delivery, solution development, team leadership (including contractors and techno‑functional specialists), and growth of new client programs. What You’ll Do: • Program Leadership & Delivery Ownership • Own end‑to‑end delivery of large‑scale Patient CRM / PRM implementations on Salesforce Health Cloud and Life Sciences Cloud, from discovery through go‑live and hypercare. • Lead multiple workstreams across enrollment, case management, reimbursement, patient engagement, nurse educator workflows, and AI‑enabled capabilities. • Establish delivery governance including scope, roadmap, release planning, risk management, quality assurance, and executive reporting. • Ensure solutions are scalable, compliant, and reusable across brands, markets, and therapeutic areas. . What You’ll Bring: • 10–14 years of experience in technology consulting, with significant hands‑on Salesforce implementation experience. • Proven track record leading end‑to‑end CRM/PRM implementations, preferably on Salesforce Health Cloud or Life Sciences Cloud. • Strong background in life science/pharma essential. Experience and exposure to pharma patient services is preferable. • Excellent leadership, communication, and executive‑level presentation skills.

Benefits

• Comprehensive total rewards package
• skills-building programs

About the company

ZS is a management consulting and technology firm focused on improving life and how we live it. We partner collaboratively with our clients to develop custom solutions and technology products that create value.