Manager – Process Excellence

About the job

POSITION REPORTS TO: SENIOR MANAGER – PROCESS EXCELLENCE (Master Black Belt) DEPARTMENT: OPERATIONS POSITION LOCATION: VADODARA, INDIA (ON-SITE) BUDGET: 15,00,000 - 17,50,000 PA. Position Summary - The Manager – Process Excellence (Black Belt) role is specifically designed to facilitate process / performance improvement activities and quality scores using Lean Six Sigma methodologies. Black Belts will be working closely with the senior manager on various projects that drive automation, improved processes / quality, standardization, SOPs, and customer satisfaction.Additional duties include leading, coaching, and mentoring Green Belts / Analysts, Process Owners, SMEs etc. in the use of Lean Six Sigma methodology. Serve as a strong resource to the organization on Six Sigma philosophy, theory, and application of tools and tactics by partnering with various stakeholders and leadership team to achieve corporate strategic initiatives. The goal is to reduce operational inefficiencies, Improve overall performance, productivity, and quality. Job Responsibilities- • Lead a small team of analysts for various projects. • Work closely with senior managers, process owners, SMEs to define the goal for improvement, the defects to be eliminated or improved. • Primarily responsible for data collection, performance analysis and measuring progress by sharing metrics of findings. • Monitor projects throughout the entire process ensuring timely and successful completion. • For dependencies and conflicts, facilitate resolution by prioritizing deliverables and assign resources based on the direction provided by senior manager. • Provide regular project updates and present data to the Leadership group. • Develop strong working relationships with management, project team and other stakeholders. • Ensure team members are creating knowledge-based documents and documenting processes. • Other duties as assigned. Knowledge, skills & abilities- • Bachelor’s degree required; Masters / MBA preferred. • Black Belt certification required, external certification from an approved training program preferred; Project Management Professional (PMP) preferred. • Self-driven & dynamic leader with 8+ years’ experience with change management, project management, continuous performance improvement and / or data analysis, preferably in service industry.