Manager - Supply Chain

About the job

What You'll Own 1. Manager - Supply Chain (D2C) role requires a multi-skilled person who is comfortable to wear several hats depending on the situation. Full ownership of key supply chain metrics including On-Time Delivery (Breach), Extent of Breach, RTOs, and Cancellations. 2. Build and maintain dashboards to track supply chain health and drive execution on improvement initiatives. 3. Monitor end-to-end shipment flow, identify disruptions (pendency, cut-off misses, breach risks), and implement levers to course-correct. 4. Act as the central liaison across cross-functional teams including Product, Tech, Design, and Ops especially during ad hoc breakdowns or disruptions. 5. Lead planning and execution during high-volume events, using predefined or newly developed strategies. 6. Program manage key events and oversee sort center operations with a focus on operational excellence and stakeholder alignment. 7. Pull up scorecard metrics for 3PL/Logistics partners along with first cut RCA for the metrics Process review and improvement in all function areas where Control Tower interacts. 9. Provide inputs to Product/Analytics after collaborating inputs from Manager and various stakeholders. 10. Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations. 11. Take initiative to design and lead cross-functional action plans that enhance service, speed, reliability, and the overall customer experience at Frido. Who You Are • A self-starter with 5-8 years of experience in supply chain, operations, or program management roles preferably in a high-growth D2C or e-commerce environment. • Highly analytical with experience using tools like Excel, SQL, or BI dashboards. • Excellent communicator who can coordinate and align multiple stakeholders in high-pressure situations. • Comfortable working in ambiguity and capable of creating clarity and structure.

Requirements

• Supply Chain Management
• Operations Management
• Analytical Skills
• Project Management
• Cross-Functional Collaboration

Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, or a related field

Preferred Technologies

• Supply Chain Management
• Operations Management
• Analytical Skills
• Project Management
• Cross-Functional Collaboration

About the company

Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being.