Microsoft 365 Support Engineer

About the job

Job Summary We are looking for an experienced Microsoft 365 Migration Engineer to lead and execute enterprise-scale migration projects, including Exchange Online and OneDrive. The ideal candidate will have strong expertise in automation using PowerShell, Microsoft Graph API, and migration tools like Quest ODM, with a focus on reliability, error handling, and performance optimization.   Key Responsibilities: Lead and execute Exchange Online mailbox migrations from on-premises or tenant-to-tenant environments Plan and implement OneDrive for Business migrations, ensuring data integrity and minimal downtime Design and develop advanced PowerShell automation scripts with robust error handling, logging, and retry mechanisms Leverage Microsoft Graph API (MgGraph) for automation, reporting, and bulk operations Use Quest on Demand Migration (ODM) for tenant-to-tenant migration scenarios Perform pre-migration assessments, dependency analysis, and post-migration validation Troubleshoot migration issues and optimize performance for large-scale data transfers Collaborate with stakeholders to define migration strategy, timelines, and risk mitigation Maintain detailed documentation for scripts, processes, and migration activities Ensure compliance with security and governance policies during migration Required Skills & Qualifications: Strong hands-on experience with Exchange Online migration (cutover, staged, hybrid, tenant-to-tenant) Experience in OneDrive for Business migration Proficiency in Microsoft Graph API (MgGraph) Advanced expertise in PowerShell scripting, including: - Modular scripting - Exception handling - Logging frameworks - Automation pipelines Hands-on experience with Quest ODM (On Demand Migration) Good understanding of Microsoft 365 architecture and services Experience with identity systems such as Azure AD / Entra ID Strong troubleshooting and problem-solving skills Good to Have Skills Experience with SharePoint Online migration Understanding of compliance, security, and governance in Microsoft 365 Experience in large enterprise migration programs Soft Skills: Strong communication and stakeholder management Ability to handle customer discussions and escalations Analytical thinking and attention to detail Ability to work independently and in a fast-paced environment Preferred Certifications: Microsoft Certified: Microsoft 365 Enterprise Administrator Expert Microsoft Certified: Azure Administrator / Azure Fundamentals Key Deliverables: Successful execution of migration projects with minimal downtime Automated scripts for repeatable and scalable operations Migration reports and validation documentation Continuous improvement in migration processes and tooling