National Strategic Accounts Manager

About the job

Role National Strategic Accounts Manager Job Level/ Designation M2/AGM Function / Department Enterprise/Strategic Accounts Location Mumbai Job Purpose • The Strategic Account Manager will be responsible to understand the business and be a bearer of relationship with Enterprise Customer, with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers. End to end operational excellence for the entire customer life cycle journey from opportunity to closure. The role of Client Manager is to focus on incremental product wise Revenue Market Share from those assigned accounts. Key Result Areas/Accountabilities • Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers. • Responsible for the incremental revenue growth on all product lines. • Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision • Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue • Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts. • Coordination with Cross Functional team to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities • Monitor the service delivery and service assurance aspects in line with agreed SLA / MSA • Facilitating Collections Team to ensure timely payments and reduction in bad debts • Manages detailed Account Dossier, Account plans, Heat Map and update periodically. • Adhere and comply to all processes and systems of VIL & VIBS • Collaborative approach within the team and organization • Account Engagement and Account Mapping across multi levels /verticals • End to end operational responsibility leading to CXX Core Competencies, Knowledge, Experience • Experience in managing global and a track record of global accounts/ enterprise solution selling. • Experience in Handling PSU & BSFI. • Experience in complex change management and operating in a matrix, fast-moving and technical environment. • Experience in working in a multi-cultural environment, ability to manage an international and distributed team. • Team player, strong influence and relationship management skills, customer centric. • Strong communication and decision-making skills– ability to balance conflicting interests and lead in a high-growth, high-uncertainty environment. Learning • To learn new products and services so as to be updated with the Customer needs and market trends • Apply the learning in own Customer scenario Must Have Technical/Professional Qualifications • Experience handling Strategic Accounts and C-level engagement • Education: MBA and Engineering background preferred • 10+ years of experience • Should have preferably worked with Telecom, Technology Companies

Requirements

• Client Relationship Management
• Revenue Growth
• Cross Selling
• Forecasting
• Coordination
• Operational Excellence

Qualifications

• MBA and Engineering background preferred
• 10+ years of experience

Preferred Technologies

• Client Relationship Management
• Revenue Growth
• Cross Selling
• Forecasting
• Coordination
• Operational Excellence

About the company

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’. The Company is developing infrastructure to introduce newer and smarter technologies, making customers future ready.