About the job
Loan Onboarding & Servicing Operations • Supervise loan booking activities and ensure they are completed within the stipulated TAT. • Review department processes in terms of transaction volumes, manpower allocation, Performance against standards. • Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management, and updating the system on a periodic basis. • Ensure that the best infrastructure and technology is made available for the team to run day-to-day operations. • Empower the team to take critical day to day decisions pertaining to the processes. • Assist team on critical escalation cases and provide guidance to their resolution. • On-board people at the right time and with experience & specific capabilities in operations, banking, and lending domain. • Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities. Post Disbursement Activities • Act as the point of escalation on critical customer complaints and authorise high value transactions / complex/ structured transactions. • Lead the establishment of robust customer management frameworks to minimize complaints. • Lead the establishment to build a robust & scalable operation. • Oversee daily execution of documentation in full compliance with the internal standards and external regulatory requirements. • Manage funds for disbursement by keeping a check on balances through the number of transactions completed by each line of business. • Determine the amount of fund required to complete all transactions within the stipulated TAT. • Ensuring Insurance Premium remittance to Partners is done as per agreed SLA’s. • Ensure Insurance Policy issuance is tracked with the partners. • Ensuring preparation of monthly Insurance Commission reports for reporting to Finance. • Ensuring Half yearly and yearly IRDA fillings. • Attend to unidentified funds and take action to ensure that no items are open. • Ensure Control GLs are monitored on regular basis and zeroised. • Maintain performance metrics, defect ratio and ensure SLAs are met within the agreed timelines. Process Improvements & Technology Enablement • Constantly revise process standards and timelines for transaction processing in line with business and customer needs and objectives • Pre-plan for any infrastructure & services requirement based on business requirements. • Proactively identify any process gaps and ensure resolution at an overall (process, people, and function) level • Identify enhancement/ upgradation opportunities in existing systems for implementation or identify and suggest new systems suiting process functionality and requirements. • Initiate/ Lead projects related to improvement of processes, technology, and quality to derive significant tangible benefits and contribute to the overall function improvement.
About the company
Aditya Birla Capital is a prominent player in the finance sector, providing various financial services. The company is known for its customer-centric approach and aims to create a robust operational framework within its financial services.
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