Onboarding Manager

About the job

About The Company - Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience. We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at. At ClickPost, onboarding is not just a process—it’s a key part of our customer success journey. As a Onboarding Manager, you will act as the crucial link between our customers and our product. You'll manage onboarding end-to-end, help clients extract maximum value from ClickPost, and ensure a smooth go-live experience. You'll also be on the road occasionally—visiting client offices and warehouses to truly understand their logistics flow and tailor onboarding accordingly. Key Responsibilities • Collaborate with a wide range of ecommerce and logistics clients to understand their business needs and recommend the most effective ClickPost solution. • Own and manage your portfolio of clients from onboarding through implementation and go-live. • Conduct regular client visits (offices and warehouses) to map operational workflows and ensure accurate integration. • Deliver client training, live demos, and onboarding sessions—driving product adoption and customer satisfaction. • Work cross-functionally with the Sales, Product, and Engineering teams to ensure feedback is looped into product development and roadmap. • Monitor onboarding timelines, track progress, and ensure timely, high-quality delivery. • Proficient with advanced Excel-based data handling, including building and customizing solutions using Excel Macros and formulas. • Identify potential churn risks and work proactively to resolve issues. What We’re Looking For • 1–3 years of experience in SaaS onboarding, client success, or product implementation (startups preferred). • Strong communication skills—you can effectively speak with CXOs, product teams, and warehouse managers alike. • Exceptional project management skills with the ability to manage multiple onboarding tracks simultaneously. • Proficient in Advanced Excel (Pivot tables, formulas, dashboards) and Excel Macros/VBA. • Analytical, proactive, and solutions-oriented mindset. • Ability to work independently, manage time well, and shift priorities in a fast-paced environment. • Comfortable with travel—willing to visit client sites and warehouses as needed to facilitate onboarding and training. • Bachelor's or Master’s degree in Engineering, Business, or a related field.

Requirements

• Client Management
• Project Management
• Excel

Qualifications

• Bachelor’s or Master’s degree in Engineering
• Bachelor’s or Master’s degree in Business

Preferred Technologies

• Client Management
• Project Management
• Excel

About the company

Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience.