Operations Associate

About the job

As a Senior Customer Support & Onboarding Specialist, you’ll sit at the heart of this mission. You’ll be the bridge between our customers and the engine that powers their financial freedom. You will support seamless onboarding, safeguarding transaction integrity, and delivering an exceptional support experience that builds trust at every touchpoint. What You’ll Work On: · Providing operational support to customers via email, phone, or chat on inquiries and issues. · Calling existing customers to encourage engagement and help them get the most out of the platform. · Guiding customers through onboarding and KYC (Know Your Customer) processes. · Helping improve internal operational processes and suggesting efficiencies.

Requirements

• Customer Support
• Operational Support
• Communication

Qualifications

• 4+ years in operations or customer support roles

Preferred Technologies

• Customer Support
• Operational Support
• Communication

Benefits

• Opportunity for significant growth and equity

About the company

At Indus, we’re on a mission to democratize access to India’s booming financial markets for the global investor. As the first platform purpose-built for seamless cross-border investing into Indian mutual funds, Indus empowers Non-Resident Indians and global citizens to diversify into one of the world’s fastest-growing economies, with zero paperwork, instant deposits, and full regulatory compliance.