Operations Leader

About the job

Overview Industry Solutions Deliver (ISD) is a global organization of industry experts and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! The PMO and Operations team in Industry Solutions Delivery organization plays a pivotal role in improving delivery excellence globally. The team specifically partners with Project Managers, Delivery Managers and Area leadership team in managing end-to-end revenue flow across the system, various delivery hygiene metrics which represent the health of business, providing accurate and timely actionable insights to help enhance the impact of the Area Delivery teams, assisting with non-customer facing operational and administrative tasks and in the process enable our delivery teams to prioritize their time with our customers. Responsibilities People Management • Delivers success through empowerment and accountability by modeling, coaching, and caring. • Model - Live our culture; Embody our values; Practice our leadership principles. • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. • Care - Attract and retain great people; Know everyone’s capabilities and aspirations; Invest in the growth of others. Responsibilities • Provide strategic leadership in integrating individual teams’ charters to align with broader ISD business excellence and ISD strategic priorities • Facilitate revenue flow across the system including Setting up Tools, CFO forecast, monthly revenue attainment, leakage prevention and other associated RoB • Elevate ISD’s delivery capability and organizational maturity by implementing a comprehensive continuous improvement strategy, execution roadmap and lead enhancement initiatives that align with ISD’s broader business objectives. • Exemplify cross group leadership, by collaborating with different internal ISD teams and engineering groups to simplify, integrate and incorporate AI into delivery operations • Accelerate the mobilization of large complex programs by providing white glove support to address systems and tools limitations • Expand the PMO role to improve telemetry and health signal tracking and integrate these actionable insights into ISD Business Excellence and Regions’ regular business decision-making processes. Qualifications The successful candidate will demonstrate competencies including: • 12+ years working in a global consulting organization (preferably Big 5 Consulting or similar) • Demonstrated impact in being a coach and mentor. • Over 10 years of experience, having a track record of working cross-functionally, successfully influencing and collaborating with multiple teams and leaders. • 10+ years of deal, delivery and/or operations management expertise working with internal and external customers. • Demonstrated decisiveness and courage to raise challenging issues and collaborate/influence to find the right solutions • Experienced in executing continuous improvement and optimization programs • Deep Business Acumen • Proficient in Consulting business • Exceptional executive-level communication skills and strong executive presence, able to simplify and explain complex financial concepts/insights to a wide range of audiences. • Exhibits strong strategic thinking, effective problem-solving, and thorough root cause analysis abilities. • Demonstrates a process-driven approach and a strong dedication to continuous improvement. The role is based in India and will require 20-30% global travel. Education: Bachelor’s Degree (B.S./B.A.) preferred Professional Training: PMP (PMI) certification preferred. Quality certification expertise (e.g. ISO, CMMI, Six Sigma) desirable.