Operations Manager
Impetus Career Consultants
Bengaluru • ₹ Up to 12 LPA
Yesterday
On-Site
About the job
💼Role: Operations Manager | US MNC 📍Location: Bengaluru 🔔Immediate joiners only 🪙Upto 12LPA 📣Applicants should be from BPO/ITES/MNCs Industry 🎯Key Responsibilities: • Capacity Planning • Service Level Agreement (SLA) Adherence • Cost Optimization • Training & Development • Escalation Handling • Quality Assurance • Client Relationship Management • Performance Metrics (KPIs/SLAs) • Process Improvement • Operations Management • Team Management Must have: Exp with Team handling, Customer support, Problem resolution 📣Applicants should be from MNC/BPO/ITES Industry
Requirements
- Capacity Planning
- SLA Adherence
- Cost Optimization
- Team Management
Preferred Technologies
- Capacity Planning
- SLA Adherence
- Cost Optimization
- Team Management
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