ORM Specialist

About the job

Company Description The Tribe Concepts is a premium organic skincare brand rooted in the principles of Ayurveda. The company emphasizes the power of nature, formulating products using pure organic extracts from plants and roots. The focus is on offering natural alternatives to traditional skincare through products primarily available in organic powder and cold-pressed oil forms. Known for its commitment to authenticity, The Tribe Concepts champions holistic and sustainable self-care solutions. Role Description This is a full-time, on-site role for an ORM (Online Reputation Management) Specialist based in Hyderabad. The ORM Specialist will be responsible for monitoring and managing The Tribe Concepts' online presence and reputation. Daily tasks include analyzing online reviews and feedback, engaging with customers on digital platforms, managing negative reviews, and creating strategies to enhance the brand's online image. Collaboration with marketing and digital teams to maintain a positive brand perception across various platforms will also be part of the role. Qualifications • Proficiency in identifying, managing, and responding to online reviews and feedback to maintain a positive brand reputation. • Strong communication skills, customer service acumen, and the ability to engage with audiences across social media and online platforms effectively. • Minimum 2+ years in ORM (Online Reputation Management)/ digital customer engagement. • Experience in digital marketing, social media management, and content creation that aligns with brand strategies. • Research and analytical skills to track and interpret online trends, metrics, and sentiment related to the brand. • Problem-solving abilities, attention to detail, and a proactive approach to addressing negative feedback or customer concerns. • Familiarity with tools for social listening, data analytics, and reputation management is an advantage. • A bachelor's degree in Marketing, Communications, Business, or a related field is preferred.

Requirements

• Online Reputation Management
• Digital Marketing
• Social Media Management
• Content Creation

Qualifications

• Bachelor's degree in Marketing
• Communications
• Business
• or a related field

Preferred Technologies

• Online Reputation Management
• Digital Marketing
• Social Media Management
• Content Creation

About the company

The Tribe Concepts is a premium organic skincare brand rooted in the principles of Ayurveda. It focuses on offering natural alternatives to traditional skincare through products using pure organic extracts from plants and roots.