Partner Success Manager

About the job

ROLE OVERVIEW The Partner Success Manager (PSM) plays a critical role in supporting Kore.ai’s partner-led go-to-market strategy by managing day-to-day partner engagement, driving pipeline development, and enabling partners to effectively position and sell Kore.ai solutions. Working closely with Partner Sales Directors (PSDs), the PSM acts as the operational and relationship backbone of the partnership ecosystem (hyperscalers, global system integrators, reseller partners) — supporting opportunity development, qualification, and close, as well as partner enablement and joint go-to-market execution. This role is ideal for early- to mid-career professionals with a strong interest in enterprise sales, partnerships, and ecosystem selling. The PSM will collaborate closely with Kore.ai Account Executives, Sales Engineers, Marketing, and partner teams to build pipeline, manage opportunities, and drive joint partner initiatives. RESPONSIBILITIES • Support Partner Pipeline Development • Work with Partner Sales Directors and partner teams to develop pipeline opportunities within the assigned region. • Identify and nurture early-stage opportunities within partner ecosystems. • Track partner-sourced and partner-influenced opportunities within CRM systems. • Engage with partners and potential customers at partner events where needed. Support engagement with strategic ecosystem partners including: • Hyperscalers such as Amazon Web Services and Microsoft • Global system integrators such as Deloitte and Accenture • Channel and distribution partners such as TD SYNNEX Partner Relationship Management • Maintain regular engagement with partner sales teams, alliance managers, and practice leaders. • Ensure partners are informed on Kore.ai solutions, product updates, and value propositions. • Act as a primary point of contact for day-to-day partner interactions. Opportunity Management • Help qualify partner-generated leads and ensure opportunities are properly scoped. • Coordinate with Account Executives and Sales Engineers to support opportunity progression. • Track deal status, partner involvement, and next steps to ensure momentum. Partner Enablement • Support partner enablement initiatives to help partners effectively position Kore.ai solutions. • Coordinate training sessions, workshops, and enablement activities for partner teams (sales and technical). • Help partners understand Kore.ai’s platform capabilities and key use cases. Support Joint Go-To-Market Execution • Work with the marketing team to support joint marketing activities with partners, including: • Partner events • Industry webinars • Field marketing campaigns • Executive roundtables • Assist in converting partner engagement into a qualified pipeline. Execute Partner Business Plans • Support Partner Sales Directors in developing and executing joint partner business plans. • Track progress against partner objectives across: • Co-sell pipeline • Co-marketing initiatives • Partner enablement milestones • Maintain reporting and insights on partner performance. Internal Coordination • Serve as a liaison between partner teams and Kore.ai internal teams including sales, marketing, and product. • Ensure alignment on account priorities, deal strategy, and partner engagement. • Provide operational support for partner programs and initiatives. REQUIRED EDUCATIONAL QUALIFICATION AND EXPERIENCE • A bachelor’s or an MBA, from a premier institute would be highly preferred • 3–6 years of experience in partnerships, enterprise sales support, business development, or partner ecosystem roles within enterprise software, SaaS, AI, or cloud companies. • Experience working with or supporting partner ecosystems including hyperscalers, system integrators, or channel partners. • Strong interest in building a career in enterprise partnerships and ecosystem sales. CORE COMPETENCIES • Partner Relationship Management: Ability to build strong working relationships with partner teams and maintain consistent engagement. • Pipeline Development: Experience supporting opportunity development and pipeline management. • Sales Coordination: Strong ability to coordinate cross-functional sales activities across internal and partner teams. • Partner Enablement: Ability to help partners understand and effectively position enterprise technology solutions. • Operational Excellence: Highly organized with strong attention to detail in managing opportunities, reporting, and partner programs. SUCCESS METRICS Success in this role will be measured by: • Growth in partner-sourced and partner-influenced pipeline • Number of qualified opportunities developed with partners • Effectiveness of partner enablement programs • Execution of joint partner marketing activities • Partner engagement and relationship health.

Requirements

• Partnership Management
• Pipeline Development
• Sales Coordination
• Enterprise Technology

Qualifications

• Bachelor’s or an MBA from a premier institute
• 3–6 years of experience in partnerships or enterprise sales

Preferred Technologies

• Partnership Management
• Pipeline Development
• Sales Coordination
• Enterprise Technology