Payment Lifecycle Manager III

About the job

Unlock your potential by joining our Payments Operations team, where you will play a pivotal role in transforming payment processing operations. This is your opportunity to drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture. As a Payment Lifecycle Manager III within Payments Operations, you will be a key player in the firm's payment processing operations, leveraging your deep knowledge of payment lifecycle principles and practices. You will be responsible for managing a diverse team, driving automation initiatives, and developing new technologies to streamline processes. Your role will involve interpreting customer needs, identifying trends, and generating innovative solutions to enhance our operational efficiency and resilience. You will also be instrumental in managing stakeholder relationships, ensuring cybersecurity, and implementing anti-fraud strategies. Your advanced proficiency in strategic planning, project management, and change management will be crucial in leading the team towards achieving our long-term goals. **Job Responsibilities** • Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld. • Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes. • Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, cybersecurity, and anti-fraud strategies. • Drive execution of operational strategy and present business updates to critical stakeholders, ensuring compliance with operational guidelines and policies. • Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting production. • Foster an inclusive culture by enhancing employee engagement and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery. **Required Qualifications, Capabilities, And Skills** • Demonstrated ability in operations leadership or management within payments, with at least seven years of experience leading high-performing teams. • Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations. • Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing. • Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making. • Strong interpersonal skills to optimize relationships and collaboration with stakeholders. • Understanding of cybersecurity controls and anti-fraud strategies. **Preferred Qualifications, Capabilities, And Skills** • Knowledge of ISO or Swift message processing or management.

Requirements

• Operations leadership
• Payment processing
• Project management
• Cybersecurity
• Data analysis

Qualifications

• Advanced knowledge of payment processing
• 7+ years in operations management

Preferred Technologies

• Operations leadership
• Payment processing
• Project management
• Cybersecurity
• Data analysis

About the company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute.