Payments Process Lead/Manager

About the job

Job Description Job title: Payments Process lead/Manager Job Location: Gurgaon Candidate Specification & Job Description Candidate Must have 5+ years of experience in Payments & Investigation specially in ATM Candidate must have experience in the BFSI industry, Payments & Cards which includes Investigations, Disputes, Reconciliations, KYC, Onboarding, Periodic Reviews and Remediation activities covering multiple geographies and all risk types. Experience in handling chargeback, Repairing payment messages (Incoming & Outgoing), Treasury reporting and compliance validation for European Bank. Specialist in Payments & Cards. With strong planning and Organizing skills currently leading Service Delivery & operations and maintaining strong customer relationship. A team player with exceptional people management skills and focus on meeting and delivering on client KPIs/SLAs. Flexibility with shift. Skills Required Role Payments Process lead/Manager Gurgaon Industry Type ITES/BPO/KPO Functional Area Required Education B.Com Employment Type Full Time, Permanent Key Skills• CHARGEBACK• KYC• ONBOARDING• DISPUTES• FRAUD INVESTIGATION• KYC DUE DILIGENCE Other Information Job Code GO/JC/1847/2025 Recruiter Name Marilakshmi S.

Requirements

• Payments
• Investigation
• KYC
• Fraud investigation
• Customer relationship

Qualifications

• B.Com

Preferred Technologies

• Payments
• Investigation
• KYC
• Fraud investigation
• Customer relationship