Post-Sales Business Analyst

Rivulet IQ

Ahmedabad • Not disclosed

2 days ago

On-Site

About the job

We are seeking a highly structured, analytical, and collaboration-driven Post-Sales Business Analyst to join our Delivery & Operations team. In this role, you will act as the bridge between Sales → Project Intake → Delivery Execution, ensuring every signed project enters development with absolute clarity, requirement completeness, and functional accuracy. You will play a key role in converting signed Scopes of Work (SOWs) and client requirements into detailed documentation, helping delivery, design, development, and QA teams execute projects smoothly and efficiently. This is a deeply execution-focused role that emphasizes precision, requirement communication, and delivery readiness. Key Responsibilities Project Intake & Transition • Review final signed Scope of Work (SOW), proposals, discovery notes, and transcripts from the team. • Participate in internal project kickoff sessions to absorb client priorities, delivery expectations, and any known technical constraints. • Identify information gaps or ambiguities that require resolution before development begins. Requirement Documentation • Translate high-level business needs into Functional Requirement Documents (FRDs) and User Stories. • Break down each module or feature into detailed specifications including data fields, validations, interactions, and content behavior. • Define dynamic content behavior, workflow logic, click behaviors, and conditions for authenticated views (when applicable). • Work closely with Project Managers to ensure all documentation is delivery-ready. Internal Communication & Task Structuring • Collaborate with PMs to convert finalized requirements into well-defined development tasks in the PM tool (ClickUp, Jira, etc.). • Identify task dependencies and work with leads to establish a logical execution sequence. • Assist QA teams by preparing initial test case outlines based on user stories and business rules. Client Clarifications & Change Requests • Track and document clarification requests from the client during the execution phase. • Support Project Managers and Account Managers in evaluating scope deviations or change requests by identifying technical impacts and dependencies. • Maintain version-controlled records of requirement changes and client confirmations. Quality Alignment Support • Assist PMs in reviewing completed work against functional requirements before client delivery. • Participate in internal UAT cycles to validate that the build aligns with documentation and avoids surprises in client reviews. Documentation Ownership & Hygiene • Maintain a centralized repository of requirement documents, change logs, and client confirmations for each project. • Ensure consistent formatting, versioning, and naming across documentation to improve internal usability and traceability. • Regularly clean up outdated or deprecated references in shared documentation. Proactive Issue Flagging • Liaise with the UI/UX design team to ensure designs match functionality expectations and documented user flows. • Annotate design files or provide developer-facing notes where needed to clarify logic, display conditions, or exceptions. Cross-Department Collaboration • Liaise with the UI/UX design team to ensure designs match functionality expectations and documented user flows. • Annotate design files or provide developer-facing notes where needed to clarify logic, display conditions, or exceptions. Tool and Process Adoption • Contribute to refining internal templates and process checklists for documentation, change tracking, and requirement mapping. • Recommend process improvements based on observed bottlenecks or recurring issues during handoffs. Team Support & Knowledge Sharing • Document common functional modules, platform limitations, and project patterns in an internal knowledge base. • Assist in onboarding new delivery team members by providing background briefs and context documents for ongoing projects. Reusability & Pattern Recognition • Identify recurring modules, filters, content patterns, and interaction logic across projects. • Propose reusable technical patterns or documentation blocks to help improve scoping speed and implementation efficiency. Desired Skills • 3–4 years of experience as a Business Analyst in a digital agency, web development, or software delivery environment. • Experience creating FRDs, user stories, process flows, and QA outlines. • Ability to convert business requirements into clear, structured, developer-ready documentation. • Hands-on experience with tools: Figma, Jira, ClickUp, Miro, Lucidchart, Confluence, Google Workspace. • Excellent written and verbal communication skills. • Strong analytical and logical reasoning capabilities. • Exceptional attention to detail and documentation hygiene. Nice to Have • Experience working with US-based agencies, SaaS companies, or white-label digital service models. • Familiarity with SOWs, BRDs, technical specifications, and discovery documentation. • Understanding of website development lifecycles (WordPress/Shopify builds, custom PHP/JS development, API integrations). • Ability to annotate UI/UX files and suggest improvements to usability or functionality. • Understanding of risk management, requirement prioritization, and delivery dependencies.