Principal Customer Success Manager

About the job

Job Title: Principal Customer Success Manager (Adobe Learning Manager) Location: Bangalore (Mode of work: Hybrid) Region: NA Shift: EST time zone, 5 p.m.–2 a.m. IST Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! Job Description Ensures that the customer is satisfied with company projects and services. Works closely with Sales Account Manager and oversees day-to-day relationships with clients. Ensures that schedules and budgets are met according to contractual agreements. Works with clients to cultivate future projects and qualify new opportunities. Consults with other team members (Product management /Engineering/services/support/sales) to be sure mutual objectives are met. The Opportunity We are looking for a Techno-functional Principal Customer Success Manager to join our team. In this position, you will be a trusted advisor, working with customers to fine-tune their learning and development strategies and ensure their success. You will partner with the customer through their lifecycle and work to develop and grow the account. Responsibilities: • Provide consulting services in the domains of learning design and technologies. • Manage client relationships – especially working remotely to assess client maturity and satisfaction. • Interact with a broad level of client contacts – from Learning Managers to CLOs and Directors • Present complex technical & functional information in a clear manner, both written and verbal • Manage multiple customers (and engagements) concurrently. • Identify growth opportunities – identify opportunities to both upsell & cross-sell on your accounts. What You Need To Succeed: • A combined 12-15 years in the domain of customer relationship, preferably learning technologies to consult with additional responsibilities in sales/post-sales and solution consulting. • Ability to develop deep product and technical ecosystem knowledge. • A deep understanding of the eLearning market and experience administering LMS’ or managing L&D programs will be a bonus. • A strong empathy for customers AND passion for revenue and growth • Strong leadership skills with proven ability to influence inside and outside of the organization. • Analytical and process-oriented mindset supported by excellent communication and presentation skills. • A Bachelor’s / master’s degree in business management/engineering or relevant fields. • A minimum of 7-10 years of demonstrated exceptional customer management.

Requirements

• Customer Relationship Management
• Technical Expertise
• Business Acumen
• Product Feedback
• Project Management

Qualifications

• Bachelor’s / master’s degree in business management/engineering or relevant fields

Preferred Technologies

• Customer Relationship Management
• Technical Expertise
• Business Acumen
• Product Feedback
• Project Management

About the company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.