Principal Customer Success Manager

About the job

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Position Principal Customer Success Manager (Ultimate Success) – Digital Experience Business Unit: Adobe Customer Solutions Location: Mumbai, India Our Company As one of the world’s most innovative software companies whose products touch billions of people around the world, Adobe empowers everyone, everywhere to imagine, create, and bring any digital experience to life. The Opportunity • Join Adobe’s Ultimate Success team in a Senior Customer Success Manager role, where you'll empower clients to bring to bear our groundbreaking technologies. This position is outstanding in its ability to cultivate positive relationships that drive customer satisfaction, retention, and growth. Expectations from the role • Own and manage a portfolio of existing Digital Experience clients using solutions such as Adobe Analytics, Adobe Target, Adobe Experience Manager, Adobe Campaign, and Real-Time Customer Data Platform (CDP). • Drive key performance indicators: Product Adoption, Customer Confirmed Value, Customer satisfaction, Revenue Retention, and Account Growth. • Ensure clients fully adopt and realize the value of Adobe’s digital experience solutions on a continuous basis. • Act as the primary owner to drive value for ongoing and new initiatives after client acquisition. • Increase lifetime value of the Customer through greater advocacy and reference-ability, serving as a customer advocate.

Requirements

• Customer Relationship Management
• Digital Experience Solutions
• Performance Metrics

Qualifications

• Bachelor’s degree in Business
• 15+ years of experience in Customer Success

Preferred Technologies

• Customer Relationship Management
• Digital Experience Solutions
• Performance Metrics

Benefits

• Equal Employment Opportunity
• Comprehensive Benefits Programs

About the company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.