Process Trainer

About the job

We are seeking an experienced Process Trainer to join our US Mortgage Outsourcing team. This role involves designing, delivering, and continuously improving training programs for associates handling US mortgage processes. The ideal candidate will have strong process knowledge, hands-on mortgage experience, and excellent training and communication skills. Key Responsibilities: • Design and deliver classroom and virtual training programs for new hires and existing employees on US mortgage processes (Origination, Processing, Underwriting Support, Closing, Post-Closing, Servicing, or Title). • Develop training materials, including manuals, SOPs, presentations, quizzes, and e-learning content. • Conduct refresher and upskilling sessions to address process updates, regulatory changes, or quality gaps. • Collaborate with SMEs, Team Leads, and Managers to ensure training content is accurate and aligned with client standards.

Requirements

• Training
• Mortgage processes

Qualifications

• Bachelor’s degree in commerce, Education or Arts

Preferred Technologies

• Training
• Mortgage processes

About the company

LendExIn is a full-service financial solutions partner redefining the future of lending with a trust-first approach. We specialize in customized mortgage programs, reverse mortgage solutions, and innovative commercial and institutional lending products that empower homeowners, seniors, investors, and businesses to move forward with confidence. Built on the pillars of transparency, technology, and trust, we deliver lending experiences that are seamless, secure, and personalized. From mortgage origination and servicing to retirement-focused equity solutions and end-to-end capital support for businesses, our teams guide clients through every step with clarity and care.