Product Management Senior Associate

About the job

Grow your career internally or refer a friend to athenahealth! athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance. Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Pune, and Chennai. Position Summary: We are looking for a Product Management Senior Associate to join the athenahealth Value-Based Care (VBC) Engines team in Bangalore. At the forefront of the healthcare market’s shift towards value-based care, the VBC Analytics & Performance zone works with an industry-leading client base to deliver comprehensive and actionable VBC reporting and analytics through flexible reporting tools, patterns, and strategic performance management services. These enable customers to thrive in VBC contracts and programs, regardless of practice complexity. This role will focus on enhancing capabilities within our Electronic Health Record (EHR), providing best-in-class quality measure insights through VBC tools and experiences. Ideal Candidate: We are seeking a mission-driven, innovative, and outcomes-oriented team member who shares our goal of improving healthcare. The ideal candidate understands the market and customer, contributes to product vision, develops business cases, ensures product features meet business requirements, and drives product delivery. You should stay updated on industry trends and can translate them into actionable software features for product-market fit. In this role, you’ll become a subject matter expert in standardized, evidence-based quality measures that quantify healthcare quality by assessing processes, outcomes, and patient experiences. You will work daily with cross-functional teams to define and write user stories, prioritize product backlogs, and make trade-off decisions between scope and schedule. Responsibilities: • Represent the customer for your assigned product area, ensuring ownership of the end-to-end customer journey and all touchpoints. • Partner with UX to research the problem space, identify user needs, and conceptualize solutions. • Effectively frame and identify user-centered problems. • Define epics and user stories, clearly articulating business requirements and acceptance criteria—including UX/CX/Support needs. • Partner with Engineering to develop product features. • Identify and track metrics and success criteria, creating transparency into program success and opportunities for improvement. Request analyses as needed to inform the backlog. • Engage with Customer Success, Operations, and other internal partner teams to understand customer issues, communication of product decisions, and next steps. • Drive ongoing backlog allocation and prioritization for customer issues within your area of responsibility. • Support the rollout of fixes and features through alpha, beta, and general availability stages by collaborating with customer-facing teams, analyzing feature impact, and preparing communications. • Partner with Product Management leaders to drive portfolio and product strategy. Typical Qualifications, Knowledge & Skills: • Bachelor’s degree required, Master’s preferred. Degrees in Computer Science, Business, Product Management, or Design preferred. • 5-7 years of professional experience; product management experience desirable. • Proven ability to distill complex problems into product requirements for effective and scalable solutions. • Experience driving prioritization of products in dynamic environments using analytical and quantitative skills. • Demonstrated success in achieving outcomes through innovation. • Ability to identify issues, formulate solutions, and see them through to completion. • Excellent verbal and written communication skills. • Experience collaborating with stakeholders across global, cross-functional groups. • Experience testing and validating product value in a B2B market. • Understanding or willingness to learn medical terminology, EHRs, and the value-based care landscape. • Flexibility and willingness to take on new challenges. • Experience or desire to learn query languages (e.g., SQL) and BI analytics tools (e.g., Tableau, Snowflake). • Proficiency with Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote. • Intermediate to advanced skills in Excel and/or Access and experience with business operations and development support tools (e.g., Salesforce, Jira) is a plus. • Experience working with Agile (Scrum) teams. Have you notified your current manager of your application?

Requirements

• Product Management
• Value-Based Care
• Healthcare Analytics
• Cross-Functional Collaboration
• User Experience

Qualifications

• Bachelor's Degree
• Master's Degree

Preferred Technologies

• Product Management
• Value-Based Care
• Healthcare Analytics
• Cross-Functional Collaboration
• User Experience

About the company

Athenahealth is a U.S. health-tech leader known for delivering cloud-based solutions that enhance clinical and financial performance in healthcare. With a focus on innovation and strategic investments, Athenahealth aims to improve healthcare outcomes.