Product Manager
About the job
Product Scope: Customer App, Chatbot, Assisted Journeys, Partner‑facing Digital Touchpoints About the Role This role exists to digitally absorb scale, deflect avoidable interactions, and empower customers without breaking trust. Your mission: move work from humans to systems – responsibly. Key Responsibilities - Own the roadmap for: - Identify what must go digital vs what must remain high‑touch. - Design digital flows that work for rural, semi‑literate, trust‑sensitive users. - Customer & Field‑Led Discovery - Call center transcripts - Field team escalations - Spend time with: - Branch staff - Relationship Managers - Customers (directly or via field) - Translate repeated questions, confusion, and delays into product features, not FAQs. - Backlog Creation & Business Prioritization - Build and prioritize backlog based on: - Reduction in field dependency - Customer success & adoption - Balance short‑term deflection wins with long‑term platform quality. - Define and track: - Use data to continuously refine journeys and justify roadmap decisions. - Ensure all digital journeys comply with: - Work closely with Compliance to design safe‑by‑default digital flows. - Partner‑Integrated Experiences - Own customer‑facing journeys involving - Design fallback, retry, and exception handling to avoid field escalations. - Ensure partner issues don’t degrade customer trust. This role is NOT for you if - You design features without understanding ground realities. - You optimize for “app metrics” while increasing ops pain. - You believe digitization is only UI/UX, not workflow redesign. Requirements - 6-10+ years in Product Management, preferably consumer fintech, lending, or scale platforms. - Proven experience building self‑service or assisted digital products. - Ability to simplify complexity without oversimplifying compliance. - Comfort working across Product, Design, Tech, Support, Ops, and Field teams. SarvaGram is on a mission to revolutionize financial services for millions in rural India. We're building the nation's first data‑driven platform that combines cutting‑edge technology with a human touch to unlock financial possibilities for underserved households. This is your chance to be at the forefront of innovation. Join us and: - Shape the future of FinTech: We're not just building a product, we're creating a new category. Be a part of defining the future of financial inclusion for rural India. - Embrace a high‑growth, high‑impact environment: This is a non‑linear growth opportunity. Build a platform used by millions and witness the network effect drive massive scale. - Tackle real‑world challenges: Apply your skills to solve critical problems and directly empower rural communities. - Craft solutions that touch lives: Develop innovative products used by diverse household members, each with unique needs.
About the company
SarvaGram is building India’s first household centric, data led ‘high‑tech high‑touch’ FinTech platform to meet the growing aspirations of rural India, with a bouquet of financial and productivity enhancing offerings.
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