Product Manager II

About the job

Product Manager II As Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without. The product provides value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support. Domain Understanding : 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products. Demonstrated deep knowledge of customer service and help desk processes and methods. Product management experience with software is a must. Proven ability to design, develop, and ship B2B SaaS using agile methodologies. Market Listening and Knowing the Customer : 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives. Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking. Data-driven yet biased to action: knows where to find and how to use data to inform decision making. Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess. Mandatory Experience: Must have work experience as a PM/PM-II for products from at least 1 of the following areas: