Product Manager, Logistics Management Information System

About the job

Description Position Title: Product Manager, Logistics Management Information System Position Classification: Full-time, Regular, Exempt, 40 hours /week (if based in US) Reports to: Director, Operations Systems Location: Lesotho, Rwanda, or Remote within the US, with up to 25% international travel if US-based . If US-based, we will preference candidates who can work East Coast hours. Work Authorization: Please note that eligible candidates must have work authorization in either the US, Lesotho, or Rwanda. Responsibilities The Product Manager, Logistics Management Information System will be a key member of the Operations Systems team within the International Operations Department, which is responsible for cross-site planning and support for facilities, pharmacy, and supply chain. The Product Manager will develop, support, and implement electronic systems used for Partners In Health’s (PIH) operations work across Partners In Health’s (PIH) country sites. The Product Manager will be the global lead for PIH’s Logistics Management Information System, OpenBoxes, overseeing a team of developers and quality assurance specialists to deliver customizations that increase the efficiency of the global operations team. The Product Manager will coach OpenBoxes administrators and support staff to provide the best service to all country teams. Specific Responsibilities Electronic Systems Development (70%) • Act as product manager for PIH’s supply chain electronic system, OpenBoxes, leading a team of 8 developers and QAs to deliver updates and new features. • Act as the primary business analyst for OpenBoxes, including designing new features and improvements, leading ticket specification and estimation, and coaching other team members in ticket creation. • Lead the annual roadmap development process for OpenBoxes. • Work with support and implementation team members to triage bugs and emerging requests and plan them into the development cycle. • Manage integrations between OpenBoxes and other software required for PIH’s work. System implementation, adoption, and support (25%) • For each quarterly release, develop and implement a plan for new feature adoption. Track feature adoption metrics and share key learnings with the larger team. • Maintain ongoing relationships with PIH country teams, including coaching and providing support to specific teams as assigned. • Support other team members with implementation and optimization projects as needed. Networking and community engagement (5%) • Maintain connections in the digital health and open-source communities by attending conferences and contributing to joint initiatives. • Build and maintain connections with OpenBoxes community members. • Support the Director in pursuing funding opportunities for OpenBoxes and delivering grant-funded commitments on time and with quality. Qualifications Required Experience, Education, Licenses or Certification • 6-8 years of combined experience and education in product management, supply chain, or healthcare operations • 2-3 years experience as a product manager or business analyst • Preferred: Experience working on health technology in a developing country. Skills • Required: • Strong end-to-end delivery skills (i.e., ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement work stream). • Experience with Agile/Scrum methodologies. • Roadmap development and prioritization. • User discovery and business process mapping. • Ability to translate complex technical concepts for stakeholders with no technical background. • Preferred: • Data analytics skills (advanced Excel, basic SQL or BI software). • Experience coaching or leading trainings for low digital literacy users. Core Values and Competencies • Demonstrates the organization’s core values of: Commitment, Humility, Integrity, and Pragmatic Solidarity/Accompaniment. • Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team. • Achieving results – Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned. • Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances. • Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries. • Leading & Supervising – Able to build effective teams, direct and develop staff, and manage others to meaningful outcomes. Other Requirements • Language Requirement: Working proficiency in English required, proficiency in French preferred. • Travel Requirements: International travel up to 25%.

Requirements

• Product Management
• Supply Chain Management
• Healthcare Operations
• Agile/Scrum Methodologies
• Data Analytics
• User Discovery

Preferred Technologies

• Product Management
• Supply Chain Management
• Healthcare Operations
• Agile/Scrum Methodologies
• Data Analytics
• User Discovery

Benefits

• 401(k) plan with employer match
• Medical, dental, vision insurance
• Short-term and long-term disability insurance
• Life insurance

About the company

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science to the most vulnerable communities around the world.