Product Manager – Subscription, Provisioning, and Billing Experiences

About the job

Introduction You will own the concept and execution of Instana's subscription, provisioning and billing experience, ensuring a seamless and scalable approach for customers to manage their licensing, provisioning, and billing through our platform. This includes driving clarity and operational simplicity in how subscriptions are structured, how tenant units are provisioned within seconds, and how subscription models are operationally implemented. Your Role And Responsibilities • Lead the end-to-end product lifecycle for subscription/license, provisioning, and billing capabilities within Instana. • Partner with design, engineering, go-to-market, CIO and finance teams to build user-centric billing and account management experiences for both SaaS and Self-Hosted. • Own the account and billing user interface within the product, ensuring it is intuitive, transparent, and scalable for global customers. • Deeply understand provisioning flows and ensure product logic enables automation, compliance, and operational efficiency. • Translate complex business models into product logic, guiding implementation for multi-layered subscription structures (e.g., tenant units, usage tiers). • Monitor, measure, and iterate on product performance using metrics like activation, retention, monetization triggers, and subscription revenue impact. • Stay current with trends in SaaS subscription platforms like Stripe, Zoho Subscriptions, Razorpay or Chargebee. Preferred Education Master's Degree Required Technical And Professional Expertise • 4+ years in product management, ideally in SaaS billing, licensing, or monetization platforms. • You should be familiar with concepts like new orders, renewals, add-ons, pay-per-use models, and product tiers—and know what it takes to define and optimize a subscription and provisioning architecture that supports them end-to-end. • Experience working with tools or integrating platforms like Stripe, Chargebee, Zoho Subscriptions, Razorpay Subscriptions, or equivalent is of help. • Strong logical reasoning, systems thinking, and conceptual modeling ability—comfortable mapping abstract licensing models to clear operational processes. • Proficient in working with technical teams and able to define product logic. Excellent written and verbal communication; able to influence stakeholders across product, sales, design, engineering, and finance. • Experience working with agile teams and data-informed product development practices. Preferred Technical And Professional Experience Hiring manager and Recruiter should collaborate to create the relevant verbiage.

Requirements

• Product Management
• SaaS Billing
• Licensing
• Monetization Platforms
• Agile Development

Qualifications

• Master's Degree

Preferred Technologies

• Product Management
• SaaS Billing
• Licensing
• Monetization Platforms
• Agile Development

About the company

IBM is a leading global technology company that provides hardware, software, cloud-based services, and cognitive computing. With a rich history, IBM is known for its commitment to innovation and excellence.