Product Monitoring

About the job

Role and Responsibilities • Monitor campaign completion and action plan for completion with the stipulated time period. • Manage CFT meetings for Failure resolutions & Monitor counter measures. • Monitor Warranty Trend and generate PCIR and Follow-up with CQA & RnD for solution • Statistical Analysis of the failures and monitoring DPHV, Breakdowns and Repeated repairs. • Analyze part consumption for abnormality and escalate to the failure resolution forums • Follow-up with Quality Assurance and Engineering / Development for concern resolution • Preparation and Release of technical circular to the field • Establishment of the failures / Failures modes and also identifying failures relevant to product liability and escalation. • Updating Service Manual & Owner’s Manual • Evaluate and approve the ECN on behalf of service and coordinate with spare parts function for parts catalogue update. • Design & Develop Special Tools for efficient repairs of the vehicles. • Design for service evaluation and identify measures to improve the serviceability. • Simulating the failures reported in the field and devise easy repair methods • Conduct special training sessions to field for disseminating new diagnostics, defect assessment and repairs techniques. • Diagnose Field failures via Telematics and define the next actions • Identify new failures (software or Mechanical) and make PCIR for RCA & PCA initiation • Coordinate for updates in Owner’s Manual in line with the recent updates in the products and the service offered.

Requirements

• Technical Support
• Product Support
• Service Engineering
• Statistical Analysis
• Diagnostic Applications
• Oscilloscope
• Telematics

Qualifications

• Engineering or Diploma in Automotive/ Mechanical Engineering or equivalent

Preferred Technologies

• Technical Support
• Product Support
• Service Engineering
• Statistical Analysis
• Diagnostic Applications
• Oscilloscope
• Telematics

About the company

Ola Electric focuses on creating sustainable mobility solutions and has a strategic approach towards improving electric vehicle technology, enhancing user experience, and promoting environmental benefits.