Product Operations Senior Associate

About the job

Grow your career internally or refer a friend to athenahealth! athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we’re growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance. Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Chennai and Pune. Position Summary: We are looking for a “Product Operations Senior Associate” to join the athenahealth Product Operations team, based in Chennai. Ideal candidate will have Revenue Cycle Management background and understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. The candidate will support Revenue Cycle Management Related features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of internal services and customer enablement end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. Candidate also will demonstrate a proficient background in other markets athenahealth serves today - electronic health records, population health, and/or patient engagement strategies – and has a foundational understanding of the product management discipline and a working knowledge of agile scrum. You have a passion for improving healthcare. Your self-starter drive helps you achieve meaningful results with empathy for the users of our products and services. Your stakeholder management skills enable you to influence others both horizontally and vertically within and outside the organization. You understand the software development process and appreciate the diverse personalities in our cross-functional teams. You are a pragmatic problem solver and possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, and meet deadlines while demonstrating sound judgment in determining when to act independently or escalate. Additionally, you embody a growth mindset and resourcefulness, continuously seeking opportunities for personal and professional development and leveraging available resources to drive success. About the Team: The Product Operations team is responsible for helping drive value for the athenahealth Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing best practices. We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to enhance and drive progress for athenahealth’s Product organization, enabling the improvement of the healthcare industry for the better.