Product Operations Senior Associate

About the job

Position Summary: We are looking for a “Product Operations Senior Associate” to join the athenahealth Product Operations team, based in Chennai. Ideal candidate will have Revenue Cycle Management background and understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. The candidate will support Revenue Cycle Management Related features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of internal services and customer enablement end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. Responsibilities: • Accelerating the delivery and impact of features and Revenue Cycle Management (RCM) roadmap alignment • Planning, executing, and measuring product features proof of concepts & tests • Driving efficient cross-scrum team R&D operating and dependency management performance • Organizing and planning product tests to ensure the adoptability and scalability of both new products and product enhancements. Education, Experience, & Skills Required: • Bachelor’s Degree required • Previous experience in related healthcare and product management fields required • Minimum 5 years overall professional experience, inclusive of 1 - 2 years of related RCM client communications, product management, or user research preferred • Experience with client communications in a B2B setting preferred • Strong stakeholder management with the ability to influence higher co-horted stakeholders across multiple functions • Excellent verbal and written communication skills, especially with customers. Travel Requirements: • 10% for tri-annual offsite and industry education (ex: on-sites, conferences, etc.)