Product Solutions Expert

About the job

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: • Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. • Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. • Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Standardised Job Title: Manager II, Product Solutions Role - Product Solutions Expert About This Role As a Product Solutions Expert, you will work closely with the Senior Product Solutions Manager to ensure successful enterprise client launches on our SaaS platform. You'll become an expert on our platform, capture client requirements, design solutions, and collaborate with cross-functional teams to drive successful implementations. Key Responsibilities • Develop deep expertise in our SaaS platform, understanding its capabilities, configurations, and integration points. • Support the Lead Product Solutions Manager in capturing and documenting local client and market requirements. • Design solutions using our platform to meet client business and local market needs, ensuring alignment with platform capabilities and best practices. • Collaborate with market delivery teams, business teams, and platform product and engineering teams to drive successful platform deployments. • Assist in troubleshooting and resolving complex client issues during implementation and post-launch. • Contribute to the development of best practices and reusable solution components to improve efficiency and consistency across client implementations. • Participate in client meetings to gather requirements, present solutions, and provide technical expertise. • Stay updated on platform updates and new features, incorporating them into solution designs when appropriate. • Support knowledge transfer and training for clients and internal teams on platform capabilities and solution designs. Qualifications • Experience in product management, solution design, implementation, or consulting roles, preferably in SaaS or enterprise software with track record of managing cross-functional stakeholders and priorities. • Strong technical background with the ability to quickly learn and become proficient in new technologies. • Experience working with enterprise clients and understanding complex business requirements. • Excellent problem-solving skills and ability to think creatively to design solutions within platform constraints. • Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. • Bachelor's degree in Computer Science, Information Systems, or a related field. • Familiarity with the telco industry and BSS solutions is a plus. Ideal Candidate • 10 or more years of relevant experience. • Has a passion for technology and a drive to become an expert in our platform. • Demonstrates strong analytical and critical thinking skills. • Shows initiative and can work independently while also collaborating effectively in a team environment. • Adapts quickly to changing priorities and thrives in a fast-paced environment. • Has experience with agile methodologies and project management tools. • Has experience supporting digital transformation initiatives for enterprises. If you're passionate about technology, enjoy solving complex problems, and want to play a crucial role in helping enterprise clients leverage our SaaS platform, we want to hear from you. Join us in revolutionizing the telco industry! Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.