Product Training Manager

About the job

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. About The Team Join our team and experience Workday! The Workday Education team develops and delivers engaging and innovative learning solutions to help customers, partners, and employees make the most out of the Workday platform. It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. About The Role Workday is seeking a dynamic Product Training Manager to join our team! Our employees are at the core of our business, which means the ideal candidate has a passion for managing and motivating people, growing talent and building high-performing teams. We want a manager that thrives in a high growth environment and has a demonstrated track record of successful project management and implementation of process improvements that scale to future growth. The ideal candidate will also have a strong understanding of developing and administering training programs for employees and consultants, and assessing training and development needs for organizations. Responsibilities: • Manage and develop a team of services instructors teaching our professional services ecosystem. • Aggressively recruit, develop, manage and retain a diverse team of instructors supporting Workday’s product training. • Partner with Resource Management in scheduling monthly course offerings, managing ad-hoc instructor schedule changes. • Monitor course health metrics and Instructor utilization metrics to drive hiring or course ramp decisions. • Coordinate and manage the ramp process for Instructors. • Promote a team orientated, challenging and innovative work environment. • Maintain and continuously improve the instructor onboarding, performance management and career development process. • Drive team and individuals to achieve a high customer satisfaction level. • Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. • Own and manage Workday Education assigned projects. About You Basic Qualifications: • Advanced / Professional communication in English • 5+ years in software consulting, implementation or training experience required Additional Qualifications: • Experience as a People Leader • Ability to manage multiple projects concurrently • Excellent verbal, written communication and interpersonal skills • Experience in coaching and mentoring individuals • Proven track record for creating process efficiencies and solving problems • Capable of influencing, interacting, and collaborating with senior executives as well as technical resources and experts, internally and externally • Highly adaptable and effective in a fast-paced, dynamic work environment. Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Requirements

• Project management
• Team management
• Training program development

Preferred Technologies

• Project management
• Team management
• Training program development

About the company

Workday is a Fortune 500 company and a leading AI platform for managing people, money, and agents, dedicated to shaping the future of work with integrity and empathy.