Program Manager
About the job
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, low costs, wide selection, and good product information. Within RBS, the Cost-to-Serve team strives to reduce Amazon's operational costs. The team’s primary role is to identify defects within Amazon's supply chain and operations, establish their root cause and ideate solutions to fix defects. Our team is looking for a Program Manager to help enable Cost To serve reduction for Amazon by identifying underlying drivers of each of the cost components under Cost-to-Serve. In this role, you will have elaborate engagements with several stakeholders across Operations, business and Finance. You will work with cross-functional teams to brainstorm on costs, build a framework for identifying drivers of costs from scratch and will co-ordinate with the analytics team to enable setting up an end-to-end tracking for all costs and their drivers. Why You’ll Love This Role: In this key and high-impact position, you’ll act as the advocate for our internal customers, shaping and executing cost reduction frameworks and strategies. You’ll collaborate closely with a variety of teams, including operations,business and finance, to drive meaningful cost improvements. Your role goes beyond mere responsibilities—you’ll have full ownership to lead initiatives and make a direct impact. You’ll join a dynamic, fast-paced, and supportive team that values innovation and strives to solve real-world challenges. Are you passionate about tackling intricate problems and finding creative solutions to optimize complex supply chain processes? Do you enjoy turning data-driven insights into action plans that shape the future? If you’re excited about driving change and influencing outcomes across a global network, this is the opportunity for you. About Our Team: Diverse Perspectives: We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring. Commitment to Balance: We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable. Inclusive Culture: Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued. Opportunities for Growth: As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations. Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do. Key job responsibilities • Leading engagements with cross-functional teams globally to drive key programs for our customers. • Gain an end-to-end understanding of Amazon's costs and their drivers • Partner with analytics team to propose analytical solutions on identifying and reducing costs. Key job responsibilities • Lead the development and execution of comprehensive Cost to Serve (CTS) cost and volume drivers identification framework • Work with various stakeholders across Operations, business and Finance to drive the execution of cost and volume drivers framework. • Facilitate workshops and meetings to ensure smooth implementation across functions. • Dive deep into data to identify root causes of inefficiencies and opportunities for cost savings. improvement opportunities. • Oversee project timelines, resources, and communication with stakeholders to ensure timely delivery of initiatives. Manage day-to-day activities and adjust priorities based on emerging CTS reduction opportunities. • Lead the expansion of drivers identification across new regions (e.g., APAC, AMENT/MENA) and fulfillment models. Develop scalable solutions to address market-specific challenges while maintaining quality and aligning with strategic growth goals. • Build ways-of-working mechanism with finance teams to track cost-saving measures, ensure accurate reporting, and align financial metrics with the team’s cost-saving objectives. About the team Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. BASIC QUALIFICATIONS • 5+ years of working cross functionally with tech and non-tech teams experience • 5+ years of program or project management experience • 5+ years of delivering cross functional projects experience • Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS • 2+ years of driving process improvements experience • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
About the company
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
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