Program Manager

About the job

Role Overview The Program Manager is responsible for leading and coordinating a portfolio of IT projects within the financial services domain, ensuring alignment with business objectives, regulatory requirements, and technology strategy. The role oversees multiple projects, provides governance, drives delivery excellence, and ensures that all projects meet scope, schedule, budget, and quality expectations. Deep domain knowledge in General Insurance and Motor Insurance is required to lead and oversee multiple concurrent projects. Key Responsibilities: Program Leadership and Governance: • Lead a multi-project program consisting of several concurrent IT projects in insurance or financial technology domains. • Must have hands-on experience managing application development projects. • Establish program governance frameworks, reporting structures, and delivery standards. • Ensure compliance with financial services regulatory requirements such as AML, PCI-DSS, and MAS / BNM guidelines. Planning and Delivery Management: • Develop and maintain integrated program plans including timelines, dependencies, resources, risks, and budgets. • Monitor project progress and drive corrective actions to address issues, delays, or deviations. • Coordinate cross-functional teams including business analysts, developers, QA, infrastructure, security, and vendors. • Facilitate decision-making across stakeholders and escalate critical issues when required. Stakeholder Engagement: • Act as the primary point of contact for senior leadership and business sponsors. • Present program status, dashboards, financial updates, and risk assessments. • Build strong relationships with business units, operations teams, compliance, technology leads, and vendors. Risk, Compliance and Quality Assurance: • Identify, assess, and manage program-level risks, dependencies, and constraints. • Ensure deliverables comply with internal policies, cybersecurity standards, and regulatory expectations. • Conduct program reviews, retrospectives, and continuous improvement initiatives. Financial and Resource Management: • Manage program budget planning, forecasting, and cost control. • Optimize resource allocation across projects. • Support procurement and vendor management including contract negotiation and performance evaluation.

Requirements

• program management
• governance
• delivery excellence
• financial compliance
• stakeholder engagement

Qualifications

• Bachelor’s degree in IT, Computer Science, Business, or related fields
• Minimum 10 years of experience in IT project or program management

Preferred Technologies

• program management
• governance
• delivery excellence
• financial compliance
• stakeholder engagement