Program Manager/ Business & Operations Leader

About the job

About Policybazaar: Policybazaar is India’s leading digital insurance and financial services platform, trusted by millions to compare, buy and manage insurance online. Since its inception in 2008, Policybazaar has transformed the way Indians access insurance with transparent product choices, seamless digital processes, and customer-centric services. Job Description: Program Manager/ Business & Operations Leader - Pre-Issuance, Post-Issuance Service & Upsell Location: Hyderabad (6-day work week) Function: Business Operations Reporting To: Head of Operations / Senior Leadership Role Overview: As the Business & Operations Leader, you will own the operations floor for Pre-Issuance, Post-Issuance Service, and Upsell teams in Hyderabad. You will be accountable for driving operational excellence, owning key performance metrics, and ensuring seamless execution across the customer lifecycle—from issuance facilitation to service delivery and upsell conversions. Key Responsibilities: 1) Operational Ownership - Lead daily operations for Pre-Issuance, Post-Issuance Service, and Upsell functions. - Ensure SLAs and service standards are consistently met. - Drive operational rhythms: daily huddles, weekly reviews. 2) Metric Ownership - Own Policy Issuance outcomes, ensuring timely and accurate policy delivery. - Drive Customer Satisfaction (CSAT) for service delivery and issue resolution. 3) Team Leadership & Development - Build, mentor and manage a team of operations and service professionals. 4) Cross-Functional Collaboration - Partner with Tech, Quality, HR, and Analytics teams to optimize processes and tools.

Requirements

• Operational Excellence
• Performance Metrics Management
• Team Leadership
• Customer Satisfaction
• Cross-Functional Collaboration

Qualifications

• Graduate or Post-Graduate degree from a Tier-1 institution
• 4–6 years of professional experience in Sales/Operations

Preferred Technologies

• Operational Excellence
• Performance Metrics Management
• Team Leadership
• Customer Satisfaction
• Cross-Functional Collaboration

About the company

Policybazaar is India’s leading digital insurance and financial services platform, trusted by millions to compare, buy and manage insurance online. Recognized as a Great Place to Work for multiple years, Policybazaar fosters a collaborative, data-driven, and high-performance environment.