Program Manager – Customer Experience & Success

About the job

About Aamya Aamya is India’s first medicated weight loss company exclusively for women , focused on sustainable transformation through science-backed care. We combine GLP-1 + GIP-based medication with personalized support from endocrinologists, nutritionists, fitness coaches, and care coordinators. Think of Aamya as a premium women’s health club —where medicine meets empathy, and body transformation meets total wellbeing. What This Role Is About We’re looking for a Program Manager – Customer Experience & Success to be the bridge between our members and everything that powers Aamya : doctors, nutritionists, fitness trainers, diagnostic partners, and internal teams. Your Responsibilities I. Customer Success & Experience • Be the primary point of contact for members—ensuring clarity, care, and accountability throughout their transformation journey • Own the end-to-end customer lifecycle : onboarding, education, scheduling, motivation, progress tracking, and issue resolution • Use WhatsApp, calls, and email to deliver warm, confident, and proactive communication at every stage • Drive key customer metrics: satisfaction, adherence, NPS, retention, and clinical outcomes • Be the customer’s advocate inside the company—ensuring every touchpoint feels human and thoughtful II. Care Coordination & Stakeholder Management • Coordinate seamless interactions between members and all caregivers (doctors, nutritionists, fitness coaches) • Work with diagnostic labs, pharmacies, and vendors to ensure timely service delivery • Surface medical/lifestyle challenges to the right expert and follow through until they’re resolved • Keep meticulous records and use CRM tools to stay organized across journeys III. Health Literacy & Adherence • Help members understand and stay engaged with their protocol: GLP-1/GIP medication, nutrition plans, workout goals, habit-building • Translate clinical advice into everyday language with empathy and clarity • Spot disengagement early and step in with confidence, encouragement, and compassion IV. Operational Excellence • Build and refine backend workflows, SOPs, and tracking processes • Bring attention to detail to every task—nothing falls through the cracks • Collaborate with product and leadership teams to improve and scale the experience Who Your Are Background & Experience • 3–6 years in customer success , healthcare operations , clinical coordination , or wellness coaching • Background in nutrition, pharmacy, life sciences, public health, nursing , or clinical psychology preferred • Experience in digital health, chronic care, weight loss, or women's wellness a plus • Familiarity with GLP-1 / GIP therapy or endocrinology workflows is a strong bonus Skills & Mindset • Impeccable communication —you’re warm, clear, confident, and persuasive, especially over calls and text • Obsessed with customer experience —you anticipate needs, preempt problems, and love making people feel taken care of • Deep understanding of how medicine, nutrition, fitness, and behavior intersect • Naturally organized, proactive, and detail-oriented—you keep things moving and never miss a beat • You thrive in early-stage environments —gritty, adaptable, and driven by impact Why Join Aamya Be part of a mission to transform women’s health in India. Work alongside top endocrinologists, nutritionists, and wellness experts.

Requirements

• Customer Success
• Healthcare Operations
• Clinical Coordination
• Wellness Coaching
• Communication
• Customer Experience Management
• Organizational Skills

Qualifications

• 3–6 years in customer success
• Background in nutrition, pharmacy, life sciences, public health, nursing, or clinical psychology preferred

Preferred Technologies

• Customer Success
• Healthcare Operations
• Clinical Coordination
• Wellness Coaching
• Communication
• Customer Experience Management
• Organizational Skills

About the company

Aamya is India’s first medicated weight loss company exclusively for women , focused on sustainable transformation through science-backed care. We combine GLP-1 + GIP-based medication with personalized support from endocrinologists, nutritionists, fitness coaches, and care coordinators.