Project Manager IT/Scrum Master

About the job

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities We are seeking a high-impact Project Manager to join our Digital Technology and Passenger Service System (PSS) PMO. This role is a strategic driver for our application modernization journey, transitioning legacy systems into scalable, resilient, and event-driven cloud-native applications. You will oversee high-stakes projects that leverage modern architectural patterns to ensure high availability for our critical passenger services. You will set-up the processes, teams and communication structures for this program. Beyond traditional tracking, you will orchestrate complex deliveries by exploring and utilizing AI-DLC tools, streamlining CI/CD pipelines and managing intricate cross-domain dependencies to ensure rapid, reliable, and secure software delivery. • Program governance: Develop a detailed program governance plan to set-up the best practices, streamline existing processes, implement AI-DLC in application development and monitor, track and report program progress at regular intervals. • Planning & Monitoring: Develop detailed project plans to monitor and track progress, specifically analyzing the successful completion of short and long-term goals. Collaborate with US based PMO team on planning and prioritizing the projects. • Cross-Domain Scope & Dependency Management: Systematically map and manage complex technical and functional interdependencies across various business domains; coordinate integrated timelines and release schedules across shared services and platform teams to eliminate bottlenecks and ensure synchronized delivery. • Release Governance: Manage the complexities of frequent production releases or migration in a highly available environment, ensuring zero-downtime deployments and robust rollback strategies. • Risk & RAID Management: Proactively identify technical debt and risks related to data consistency in event-driven systems; maintain rigorous RAID logs to protect project timelines. • Strategic Reporting: Provide senior leadership with data-driven insights into project health, focusing on DORA metrics (Deployment Frequency, Lead Time for Changes, MTTR, and Change Failure Rate). • Scope & Budget Management: Assist in defining project scope and objectives involving all relevant stakeholders; manage changes to project scope, schedule, and costs using appropriate verification techniques. • Resource Management: Ensure resource availability and allocation to maintain technical feasibility. • Execution & Coordination: Coordinate internal resources and third parties/vendors for the flawless execution of projects. • Financial Analysis: Meet budgetary objectives and adjust project constraints based on financial analysis. • Documentation: Develop spreadsheets, diagrams, and process maps to document project needs and progress. This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

• Bachelor’s degree in computer science, Information Systems or any related field
• 12+ years of overall experience
• 8+ years direct work experience in a program/project management capacity for Cloud-Native Application Development and Modernization
• 1+ years of experience in exploring and adapting to the AI-DLC process
• 3+ years of experience as application developer

Benefits

• top-tier health and wellness benefits
• career growth opportunities

About the company

United Airlines is a major American airline that operates a large domestic and international route network. It is known for investing in digital technology and customer service.