Prompt & AI/ML Engineer

About the job

Job Title: Prompt & AI/ML Engineer – Chatbot LLM & RAGOverview At Quantum Loop AI, we’re redefining customer engagement in healthcare with EMMA, the UK’s leading AI receptionist for GP practices. By combining cutting-edge Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), advanced prompt engineering, and our bespoke voice agent technology, we eliminate phone queues, accelerate call handling and enhance patient access—transforming the primary care experience end-to-end. Responsibilities - Architect & Deploy AI Models: Lead the end-to-end development of LLM- and RAG-based systems to ingest NHS data sources. - Prompt & Voice Agent Engineering: Craft, iterate and optimise prompts. - Cross-Functional Collaboration: Partner with frontend (Next.js, React) and backend (Nest JS, Python) teams. - Performance Monitoring & Optimisation: Instrument AI and voice-agent pipelines. What You’ll Bring - Proven Expertise: Hands-on experience with prompt engineering, LLMs. - Programming Skills: Advanced proficiency in Python. - Cloud & Data: Strong understanding of Azure services. What We Offer - Impactful Work: Shape the AI and voice agent engine behind EMMA. - Innovative Environment: Join a rapidly growing team at the cutting edge of healthcare AI. - Flexible Hybrid Working: Our HQ at Canary Wharf is just a short walk from the DLR. - Competitive Package: Attractive salary, equity options, pension contributions and comprehensive private healthcare. - Supportive Culture: Work alongside seasoned AI researchers, software engineers and NHS specialists in a collaborative environment.

Requirements

• prompt engineering
• LLMs
• RAG frameworks
• Python
• Next.js
• React
• Azure services

Preferred Technologies

• prompt engineering
• LLMs
• RAG frameworks
• Python
• Next.js
• React
• Azure services

Benefits

• Attractive salary
• equity options
• pension contributions
• comprehensive private healthcare

About the company

Quantum Loop AI is the UK’s market-leading provider of AI-powered telephony, voice agent and chatbot solutions for primary care. Our flagship product, EMMA, streamlines patient communications, slashes call-handling costs by up to 80%, and aligns seamlessly with NHS systems and regulations. Join us in our mission to transform healthcare access through intelligent automation.