Publisher Success Manager

About the job

Job Description MGID is a fast-growing player in digital advertising, delivering high-performance native, display, and video ads powered by AI-driven technology. We help publishers monetize their audiences and brands maximize performance—while ensuring a seamless, brand-safe user experience. What You'll Do: Client Onboarding & Relationship Management: • Ensure smooth onboarding of top and mid-market publishers in India by coordinating account setup, widget creation, integration, and handover from Acquisition teams. • Serve as the primary point of contact (POC/PIC) for all assigned India publishers, responding promptly to daily inquiries and ensuring continuous, high-quality support. • Build and maintain strong, reliable relationships with publishers through regular communication, calls, QBRs, and insights-driven discussions to support long-term cooperation. Performance Monitoring, Strategy & Optimization: • Perform daily, weekly, and monthly monitoring of publisher performance across CTR, CPM, CPC, revenue, and visibility metrics to identify trends, issues, and opportunities. • Develop and execute growth strategies for revenue and margin increase—monthly, quarterly, and yearly—aligned with the India market's needs and team goals. • Initiate and lead optimization activities, propose new monetization formats, run A/B tests, review live placements, and collaborate with advertiser-side teams to improve targeting and traffic quality. • Closely monitor the portfolio to ensure continuous optimization, troubleshoot declines, and drive consistent improvement in performance and LTV. Upsell, Cross-Sell & Revenue Growth: • Create and implement upsell and cross-sell plans aimed at increasing monetization efficiency and improving MGID’s presence within the Indian publisher ecosystem. • Prepare revenue projections for upsell initiatives, create new widgets, and gather publisher feedback on newly released solutions and features. • Drive upsell activities strategically to boost overall company revenue and margin while sharing successful ideas with the regional/global team for broader adoption. Retention, Churn Prevention & Account Recovery: • Proactively identify churn risks through performance tracking and client sentiment, and take immediate action to address issues and strengthen the relationship. • Manage re-signing and renegotiation of agreements, ensuring terms meet client needs while protecting MGID’s profitability. • Work to return inactive publishers within 3 months and contribute to lowering overall churn rates across the assigned portfolio. Troubleshooting & Technical Support: • Investigate and resolve technical issues by gathering necessary information, prioritizing requests, and coordinating with AdOps, Tech, Compliance, and Product teams. • Support integration checks, ensure quality of new formats and solutions, manage HubSpot/Jira tickets, and handle complex technical or operational inquiries promptly. Cross-Functional Collaboration: • Work in close cooperation with internal global teams and cross-departmental partners—including Analytics, AdOps, Tech, Yield, Acquisition, Finance, Legal, Product, Compliance, Creative, and Global Support. • Facilitate effective internal communication to ensure alignment, cohesive execution, and seamless support for publisher needs. • Share publisher feedback to influence product improvements, GEO-specific rules, and operational enhancements. Reporting & Administrative Duties: • Provide daily, weekly, monthly, or custom reports to publishers summarizing performance, insights, and next steps. • Deliver internal reports highlighting non-standard issues, key risks, and significant account updates. • Prepare IOs and contracts for RS deals, coordinate invoices, and involve relevant teams (Acquisition, Finance, Legal) when necessary. Daily Operational Tasks: • Monitor publisher metrics and placements daily, support complex integrations, and troubleshoot live issues in real time. • Handle moderation, antifraud requests, A/B test setups, and analytics-driven tasks following established workflows. • Participate in team initiatives, strategic projects, and continuous process improvements within the Success Management department. Requirements Who you are: • 3+ years of experience in Client Management/Sales/Account Management/Relationship Management • Ability to communicate, maintain relationships, analyze, optimize, upsell, present a strategic solution, and an optimization plan • Experience developing growth strategies, upsell plans, revenue projections, and ROI analysis, with a track record of improving client performance, increasing LTV, minimizing churn, and understanding trends within the market • Excellent communication, negotiation, and presentation abilities, with the capacity to simplify complex topics, maintain high attention to detail, manage multiple priorities, and work proactively and independently in a fast-paced, deadline-oriented environment • Able to speak, write, and present in English and Hindi

Requirements

• Client Management
• Sales
• Account Management
• Relationship Management
• Communication

Preferred Technologies

• Client Management
• Sales
• Account Management
• Relationship Management
• Communication

About the company

MGID is a leading player in digital advertising, specializing in delivering high-performance native, display, and video ads using AI-driven technology. They focus on optimizing publisher revenues and enhancing user experiences across various platforms.