Relationship Manager

About the job

We are looking for a proactive and result-driven Retention Executive to manage customer relationships, ensure timely payment collections, and enhance overall customer satisfaction. Key Responsibilities: • Ensure timely collection of payments from existing customers. • Engage with customers regularly to build strong relationships and enhance retention. • Proactively connect with customers to understand feedback, concerns, and overall experience. • Identify potential churn cases and take preventive actions to retain customers. • Handle customer objections and concerns effectively to avoid cancellations and refunds. • Coordinate with internal teams (sales, operations, academic) to resolve customer issues promptly. • Maintain accurate records of customer interactions, payment status, and feedback. • Ensure a smooth and positive customer journey throughout the lifecycle. Eligibility Criteria: • Prior experience in Customer Retention / Customer Success / Sales roles. • Experience in EdTech or international process (preferred). • Strong communication and negotiation skills. • Immediate joiners will be highly preferred.